FAQs: Flight information
Terminal information, seat booking and arrival times
As soon as your flight reference is available, it will appear in the My Booking section of our website. Simply log in and select View My Booking and Joining Details to view it.
Your flight reference will also be included in your Departure Documents, which are sent between 7 and 21 days before departure.
Can I pre-book seats or add extras with the airline?
For European holidays:
Once your flight reference is visible in My Booking, you can log in to your airline’s website to pre-book seats or add any extras, if you wish. Please note that we’re unable to arrange this on your behalf, and any applicable fees must be paid directly to the airline.
For long-haul and worldwide holidays:
Although your flight reference may be visible in My Booking, you might not be able to access the airline’s system or pre-book seats straight away. This is because we often finalise passenger names and flight details approximately 6–12 weeks before departure. Once these details are confirmed, you should then be able to manage your booking directly with the airline.
Please find your airline below for step-by-step instructions on how to check in online before you travel. We recommend checking in online wherever possible to save time at the airport.
AER LINGUS - online check-in is available from 48 hours prior to your flight departure time
Online check-in opens 48 hours before your flight departure time.
- Visit aerlingus.com and click 'Check In'.
- Enter the surname of the lead passenger on your booking.
- Enter your Aer Lingus Airline Booking Reference. You'll find this under the 'Flights' section of your final travel documents. It's a combination of letters and is different from your Newmarket Holidays booking reference.
- Follow the steps to complete check-in. You'll need to add passport details for every passenger on your booking.
- Once checked in, you can download your boarding pass digitally to your mobile device.
Please note: hold luggage is included on all bookings except Christmas Markets tours.
If your British Airways booking is operated by Aer Lingus (a codeshare flight), please check in via aerlingus.com as Aer Lingus is the operating carrier.
If you have any difficulty checking in online, you can check in at your departure airport. Please be aware that Aer Lingus may charge a fee for airport check-in, and queues may be longer than for those who have checked in online.
For further help, visit Aer Lingus' check-in information page.
BRITISH AIRWAYS - online check-in is available from 24 hours prior to your flight departure time
Online check-in opens 24 hours before your flight departure time.
- Visit ba.com. On a desktop, click 'Manage'. On a mobile device, click 'Check In'.
- Enter your British Airways Airline Booking Reference. You'll find this under the 'Flights' section of your final travel documents. It's a combination of letters and numbers and is different from your Newmarket Holidays booking reference.
- Enter the surname of the lead passenger on your booking.
- Follow the steps to complete check-in. You'll need to add passport details for every passenger on your booking.
- You can pay British Airways directly for specific seat selection if you'd like, or skip this step and seats will be allocated for you.
- Once checked in, you can print your boarding pass or download it digitally to your mobile device.
Please note: hold luggage is included on all bookings except Christmas Markets tours.
If your British Airways booking is operated by Aer Lingus (a codeshare flight), please check in via aerlingus.com instead, as Aer Lingus is the operating carrier.
If you have any difficulty checking in online, you can check in at the airport up to 2.5 hours before departure at no extra cost, though queues may be longer than for those who have checked in online.
For further help with online check-in for British Airways flights, please visit British Airways' check-in information page
EASYJET - online check-in is available from 30 days prior to your flight departure date
Online check-in opens 30 days before your flight departure date.
- Visit easyJet.com and click 'Check In' (top right on desktop) or 'Sign In' (on mobile).
- Select 'No account or easyJet holidays booking'.
- Enter the surname of the lead passenger on your booking.
- Enter your easyJet Airline Booking Reference. You'll find this under the 'Flights' section of your final travel documents. It's a combination of letters and numbers and is different from your Newmarket Holidays booking reference.
- Follow the steps to complete check-in. You'll need to add passport details for every passenger on your booking.
- You can pay easyJet directly for specific seat selection if you'd like, or skip this step and seats will be allocated for you.
- Once checked in, you can print your boarding pass or download it digitally to your mobile device.
Please note: hold luggage is included on all bookings except Christmas Markets tours.
If you have any difficulty checking in online, you can check in at the airport up to 2.5 hours before departure at no extra cost, though queues may be longer than for those who have checked in online.
For further help with online check-in for easyJet flights, please visit easyJet's check-in information page
EUROWINGS - online check-in is available from 72 hours prior to your flight departure time
Online check-in opens 72 hours before your flight departure time.
- Visit eurowings.com and scroll down to select 'Log in with booking code'.
- Enter your Eurowings Airline Booking Reference. You'll find this under the 'Flights' section of your final travel documents. It's a combination of letters and numbers and is different from your Newmarket Holidays booking reference.
- Enter the surname of the lead passenger on your booking.
- Follow the steps to complete check-in. You'll need to add passport details for every passenger on your booking.
- Once checked in, you can print your boarding pass or download it digitally to your mobile device.
Please note: hold luggage is included on all bookings except Christmas Markets tours.
If you have any difficulty checking in online, you can check in at the airport up to 2.5 hours before departure at no extra cost, though queues may be longer than for those who have checked in online.
For further help with online check-in for Eurowings flights, please visit Eurowings' check-in information page
JET2 - online check-in is available from 28 days prior to your flight departure date
Online check-in opens 28 days before your flight departure date.
- Visit jet2.com.
- Enter your Jet2 Airline Booking Reference. You'll find this under the 'Flights' section of your final travel documents. It's a combination of letters and numbers and is different from your Newmarket Holidays booking reference.
- Enter the surname of the lead passenger on your booking.
- Select your flight departure date using the calendar.
- Follow the steps to complete check-in. You'll need to add passport details for every passenger on your booking.
- You can pay Jet2 directly for specific seat selection if you'd like, or skip this step and seats will be allocated for you.
- Once checked in, you can print your boarding pass or download it digitally to your mobile device.
Please note: hold luggage is included on all bookings except Christmas Markets tours.
If you have any difficulty checking in online, you can check in at the airport up to 2.5 hours before departure at no extra cost, though queues may be longer than for those who have checked in online.
For further help with online check-in for Jet2 flights, please visit Jet2's check-in information page
KLM ROYAL DUTCH AIRLINES - online check-in is available from 30 hours prior to your flight departure time
Online check-in opens 30 hours before your flight departure time.
- Visit klm.co.uk/check-in and ensure 'Ticket number or booking code' is selected.
- Enter your KLM Airline Booking Reference. You'll find this under the 'Flights' section of your final travel documents. It's a combination of letters and numbers and is different from your Newmarket Holidays booking reference.
- Enter the surname of the lead passenger on your booking.
- Enter your KLM flight number (this begins with 'KL' and can be found on your confirmation invoice or final travel documents).
- Follow the steps to complete check-in. You'll need to add passport details for every passenger on your booking.
- You can pay KLM directly for specific seat selection if you'd like, or skip this step and seats will be allocated for you.
- Once checked in, you can print your boarding pass or download it digitally to your mobile device.
Please note: hold luggage is included on all bookings except Christmas Markets tours.
We strongly recommend checking in online. If you need any assistance, please don't hesitate to call us. Queues at the check-in desk can be very long for passengers who haven't checked in online.
For further help with online check-in for KLM flights, please visit KLM's check-in information page
KM MALTA AIRLINES - online check-in is available from 24 hours prior to your flight departure time
Online check-in opens 24 hours before your flight departure time.
- Visit kmmaltairlines.com.
- Enter your KM Malta Airlines Booking Reference. You'll find this under the 'Flights' section of your final travel documents. It's a combination of letters and numbers and is different from your Newmarket Holidays booking reference.
- Enter the surname of the lead passenger on your booking.
- Follow the steps to complete check-in. You'll need to add passport details for every passenger on your booking.
- Once checked in, you can download your boarding pass digitally to your mobile device, or have it sent to you by email.
Please note: hold luggage is included on all bookings except Christmas Markets tours.
If you have any difficulty checking in online, you can check in at your departure airport at no extra cost. Counters typically open 2 hours before departure for European flights.
For further help with online check-in for KM Malta Airlines flights, please visit KM Malta Airlines' check-in information page
LOGANAIR - online check-in is available from 96 hours prior to your flight departure time
Online check-in opens 96 hours before your flight departure time.
- Visit loganair.co.uk.
- Read the information on screen and tick the box at the bottom of the page to proceed.
- Enter the surname of the lead passenger on your booking.
- Enter your Loganair Airline Booking Reference. You'll find this under the 'Flights' section of your final travel documents. It's a combination of letters and is different from your Newmarket Holidays booking reference.
- Follow the steps to complete check-in. You'll need to add passport details for every passenger on your booking.
- Once checked in, you can print your boarding pass or download it digitally to your mobile device.
Please note: hold luggage is included on all bookings except Christmas Markets tours.
If you have any difficulty checking in online, you can check in at the airport up to 2.5 hours before departure at no extra cost, though queues may be longer than for those who have checked in online.
For further help with online check-in for Loganair flights, please visit Loganair's check-in information page
LUFTHANSA - online check-in is available from 23 hours prior to your flight departure time
Online check-in opens 23 hours before your flight departure time.
- Visit Lufthansa.com and click 'Check-in'.
- Enter your Lufthansa Airline Booking Reference. You'll find this under the 'Flights' section of your final travel documents. It's a combination of letters and numbers and is different from your Newmarket Holidays booking reference.
- Enter the first name and surname of the lead passenger on your booking.
- Follow the steps to complete check-in. You'll need to add passport details for every passenger on your booking.
- Once checked in, you can print your boarding pass or download it digitally to your mobile device.
Please note: hold luggage is included on all bookings except Christmas Markets tours.
For further help with online check-in for Lufthansa flights, please visit Lufthansa's check-in information page
NORWEGIAN - online check-in is available from 48 hours prior to your flight departure time
Online check-in opens 48 hours before your flight departure time.
- Visit norwegian.com and complete the section under 'I have a booking reference'.
- Enter your Norwegian Airline Booking Reference. You'll find this under the 'Flights' section of your final travel documents. It's a combination of letters and numbers and is different from your Newmarket Holidays booking reference.
- Enter the surname of the lead passenger on your booking.
- Follow the steps to complete check-in. You'll need to add passport details for every passenger on your booking.
- You can pay Norwegian directly for specific seat selection if you'd like, or skip this step and seats will be allocated for you.
- Once checked in, you can print your boarding pass or download it digitally to your mobile device.
Please note: hold luggage is included on all bookings except Christmas Markets tours.
If you have any difficulty checking in online, you can check in at the airport up to 2.5 hours before departure at no extra cost, though queues may be longer than for those who have checked in online.
For further help with online check-in for Norwegian flights, please visit Norwegian's check-in information page
PEGASUS AIRLINES - online check-in is available from 72 hours prior to your flight departure time
Online check-in opens 72 hours before your flight departure time.
- Visit flypgs.com or download the Pegasus app on your smartphone or tablet.
- Enter your Pegasus Booking Reference (PNR). You'll find this under the 'Flights' section of your final travel documents. It's a combination of letters and numbers and is different from your Newmarket Holidays booking reference.
- Enter the surname of the lead passenger on your booking.
- Follow the steps to complete check-in. You'll need to add passport details for every passenger on your booking.
- Once checked in, you can print your boarding pass or download it digitally to your mobile device.
Please note: hold luggage is included on all bookings except Christmas Markets tours.
If you have any difficulty checking in online, you can check in at your departure airport. Airport check-in counters typically open 2 to 3 hours before departure and close 60 minutes before international flights.
For further help with online check-in for Pegasus Airlines flights, please visit Pegasus Airlines' check-in information page
RYANAIR
Online check-in opens 24 hours before departure. If you have pre-booked seats, check-in opens 30 days before departure.
- Download the Ryanair app on your smartphone or tablet. Ryanair now uses digital boarding passes only — you will not be able to print a boarding pass at home.
- Once downloaded, select 'Continue as guest' on the front screen, then tap 'Check In' and select 'Retrieve my booking'.
- Enter your Ryanair Airline Booking Reference. You'll find this under the 'Flights' section of your final travel documents. It's a combination of letters and numbers and is different from your Newmarket Holidays booking reference.
- Enter the following email address when prompted: [email protected]
- Tap 'Get my booking' and your flight details will appear.
- Follow the steps to complete check-in. You'll need to add passport details for every passenger on your booking.
- Your digital boarding pass will be available in the Ryanair app once check-in is complete.
Please note: hold luggage is included on all bookings except Christmas Markets tours.
Important: if you are departing from a Moroccan airport, or from most Turkish airports (except Dalaman), you will need to present your digital boarding pass at the airport to collect a printed pass. Please allow extra time for this.
If you are asked to complete an online verification procedure, please follow the instructions or visit https://onlineform.ryanair.com/gb/en/customer-verification. A small fee may apply.
Any changes to your booking before departure will also require the online verification to be completed first.
For further help, including details of fees for airport check-in, please visit Ryanair's check-in information page.
TUI - online check-in is available from 48 hours prior to your flight departure time
Online check-in opens 48 hours before your flight departure time.
- Visit tui.co.uk and click 'Manage My Booking', then 'Flight Check In'.
- Enter your TUI Airline Booking Reference. You'll find this under the 'Flights' section of your final travel documents. It's a combination of letters and numbers and is different from your Newmarket Holidays booking reference.
- Enter the surname of the lead passenger on your booking and your departure date.
- Follow the steps to complete check-in. You'll need to add passport details for every passenger on your booking.
- You can pay TUI directly for specific seat selection if you'd like, or skip this step.
- Once checked in, you can print your boarding pass or download it digitally to your mobile device.
Please note: hold luggage is included on all bookings except Christmas Markets tours.
If you have any difficulty checking in online, you can check in at the airport up to 2.5 hours before departure at no extra cost, though queues may be longer than for those who have checked in online.
For further help with online check-in for TUI flights, please visit TUI's check-in information page
TURKISH AIRLINES - online check-in is available from 24 hours prior to your flight departure time
Online check-in opens 24 hours before your flight departure time.
- Visit turkishairlines.com and click 'Check In / Manage My Booking'.
- Enter your Turkish Airlines Booking Reference. You'll find this under the 'Flights' section of your final travel documents. It's a combination of letters and numbers and is different from your Newmarket Holidays booking reference.
- Enter the surname of the lead passenger on your booking.
- Follow the steps to complete check-in. You'll need to add passport details for every passenger on your booking.
- Once checked in, you can print your boarding pass or download it digitally to your mobile device.
Please note: hold luggage is included on all bookings except Christmas Markets tours.
If you have any difficulty checking in online, you can check in at your departure airport. Turkish Airlines may charge a fee for airport check-in, and queues may be longer than for those who have checked in online.
For further help with online check-in for Turkish Airlines flights, please visit Turkish Airlines' check-in information page
VUELING - online check-in is available from 7 days prior to your flight departure date
Online check-in opens 7 days before your flight departure date.
- Visit vueling.com/en and click 'Online Check In', then select the 'Origin/Destination' tab.
- Enter your Vueling Airline Booking Reference. You'll find this under the 'Flights' section of your final travel documents. It's a combination of letters and numbers and is different from your Newmarket Holidays booking reference.
- Enter your destination airport and date of travel, then click 'Go'.
- Follow the steps to complete check-in. You'll need to add passport details for every passenger on your booking.
- Once checked in, you can print your boarding pass or download it digitally to your mobile device.
Please note: hold luggage is included on all bookings except Christmas Markets tours.
If you have any difficulty checking in online, you can check in at your departure airport. Vueling may charge a fee for airport check-in, and queues may be longer than for those who have checked in online.
For further help with online check-in for Vueling flights, please visit Vueling's check-in information page
WIZZ AIR - online check-in is available from 30 days prior to your flight departure date if seats have been purchased, or 24 hours before departure if no seats have been pre-booked
Online check-in opens 30 days before your flight departure date if seats have been purchased, or 24 hours before departure if no seats have been pre-booked.
- Visit wizzair.com and click 'Check In'.
- Enter your Wizz Air Airline Booking Reference. You'll find this under the 'Flights' section of your final travel documents. It's a combination of letters and numbers and is different from your Newmarket Holidays booking reference.
- Enter the surname of the lead passenger on your booking.
- Follow the steps to complete check-in. You'll need to add passport details for every passenger on your booking.
- You can pay Wizz Air directly for specific seat selection if you'd like, or skip this step and seats will be allocated for you.
- Once checked in, you can print your boarding pass or download it digitally to your mobile device.
Please note: hold luggage is included on all bookings except Christmas Markets tours.
If you have any difficulty checking in online, you can check in at your departure airport. Please be aware that Wizz Air will charge a fee for airport check-in, and queues may be longer than for those who have checked in online.
For further help with online check-in for Wizz Air flights, please visit Wizz Air's check-in information page
If it is possible, we recommend you check-in online in advance of travel, using the airline booking code which we will provide to you within your Final Travel Documents, which you will receive 7-10 days before departure.
Due to data protection regulations, we are unfortunately unable to complete online check-in for you as we cannot hold your personal details. However, we have collated the below useful information by airline which should give you instructions.
We hope you find this information helpful and we are so looking forward to welcoming you on your holiday.
AIR CANADA
As we book tours including Air Canada flights as a group, online check-in is not available. You should proceed to the airport and check in with your passport 3 hours before departure.
AIR MAURITIUS
Online check in is available 24 hours before departure using the flight code within your Final Travel Documents.
AVIANCA
As we book tours including Avianca flights as a group, online check-in is not available. You should proceed to the airport and check in with your passport 3 hours before departure.
BRITISH AIRWAYS
As we book tours including British Airways flights as a group, online check-in is not available. You should proceed to the airport and check in with your passport 3 hours before departure. The exception is if you have a regional connection via London Heathrow or have an upgraded seat, in which case you can check-in online 24 hours before departure.
EGYPTAIR
As we book tours including Egyptair flights as a group, online check-in is not available. You should proceed to the airport and check in with your passport 3 hours before departure.
EMIRATES
As we book tours including Emirates flights as a group, online check-in is not available. You should proceed to the airport and check in with your passport 3 hours before departure.
ETHIOPIAN AIRLINES
As we book tours including Ethiopian Airlines flights as a group, online check-in is not available. You should proceed to the airport and check in with your passport 3 hours before departure.
KENYA AIRWAYS
As we book tours including Ethiopian Airlines flights as a group, online check-in is not available. You should proceed to the airport and check in with your passport 3 hours before departure.
LATAM
As we book tours including LATAM flights as a group, online check-in is not available. You should proceed to the airport and check in with your passport 3 hours before departure.
MALAYSIA AIRLINES
Online check in is available 48 hours before departure using the flight code within your Final Travel Documents.
QATAR AIRWAYS
Online check in is available 48 hours before departure using the flight code within your Final Travel Documents.
UNITED AIRLINES
As we book tours including United Airlines flights as a group, online check-in is not available. You should proceed to the airport and check in with your passport 3 hours before departure.
VIRGIN ATLANTIC
Online check in is available 24 hours before departure using the flight code within your Final Travel Documents.
VIETNAM AIRLINES
As we book tours including Vietnam Airlines flights as a group, online check-in is not available. You should proceed to the airport and check in with your passport 3 hours before departure.
Ryanair offers convenient travel from local airports which suits many of our customers, but please do be mindful of specific requirements when travelling with Ryanair.
You will be required to check-in online (via their website or mobile app) before you arrive at your departure and return airport, or you will be charged a fee.
- If you want to pre-book seats with Ryanair in advance, online check-in opens 30 days before departure. Should you not choose to pay to pre-book seats for your flight, online check-in opens 24 hours before departure .
- Please Download the Ryanair app on a smart phone or tablet.
- Once Downloaded select the front screen option 'continue as guest' then at the bottom of the screen select 'check-in' then select 'Retrieve my booking'.
- Enter your Ryanair Airline Booking Reference (you can find this under the 'Flights' section of your final travel documents - it is a combination of letters and numbers and is different from your Newmarket Holidays booking reference)
- Enter following email address [email protected]
- Click ‘Get my booking’ and all flight details should appear on the next screen.
- Once in your booking, follow the steps to check-in online - you’ll need to add passport information for every passenger on your booking.
- Please note: we include hold luggage on all bookings except our Christmas Markets tours.
- You can access your boarding pass on the Ryanair App once you have checked in. You do not need to print your boarding pass once you have access to the Ryanair App unless you are departing from a Moroccan airport or are flying from Tirana to the UK.
- If you are asked to complete an online verification procedure, please follow the instructions or use the link https://onlineform.ryanair.com/gb/en/customer-verification - you may be required to pay Ryanair a small fee for this.
- If you need to make any changes to your booking before departure, please note that Ryanair requests the online verification to be completed to allow these changes to go ahead.
- From 12 November 2025, Ryanair will no longer accept printed boarding passes. Therefore, it will be necessary for you to download the Ryanair App to access your digital boarding pass.
- For further help with online check-in for Ryanair flights (including details of the fees applicable for checking in at the airport), please visit Ryanair’s check-in information page.
For long-haul holidays, seating in economy class cannot be pre-booked until very close to departure, given the nature of our competitive fare arrangements with our airline partners. Once you receive your final travel documents, some airlines will permit you to allocate your seats for a cost, payable directly to the airline. The procedure for doing this will vary between airlines, but will be clearly shown on your documents. We cannot do this for you and must be done directly with the airline.
For UK and European short-haul holidays, you may be able to pre-book your seats directly with your airline (there will be a charge for doing so) when we supply you with your flight reference number. As soon as your flight reference is ready to share, it will be visible in the MY BOOKING section of our website. In some cases we will SMS you (if we have your mobile number) your flight reference number, otherwise your flight reference number will be available when we send you your final travel documents, approx. 7-21 days before your departure date. Should you opt to not pay your airline to select your seats, you will be sat automatically by your airline (which may not be with your travelling party).
You will receive details of the terminal you are flying from with your final travel documents, which are sent approximately one week prior to your date of departure. Alternatively, you can visit the websites below to find out which terminal different flights normally depart from.
London Gatwick Airport
London Heathrow Airport
Manchester Airport
There are only a few UK airports that have more than one departure terminal, so if your airport is not on this list, you will simply need to proceed to that airport's 'Departures'.
For long-haul holidays, most international flights depart from London Heathrow:
- Virgin Atlantic: Terminal 3
- British Airways: Most flights depart Terminal 5, but some from Terminal 3.
- Malaysia Airlines: Terminal 4
- United Airlines: Terminal 2 (the Queen's terminal)
- Air Canada: Terminal 2 (the Queen's terminal)
- Emirates: Terminal 3
- Qatar: Terminal 4
For customers departing from London Gatwick with easyJet, please note that easyJet operates from both the North and the South terminal. The information we provide at the time of booking and when we send your departure documents is the information to the best of our knowledge at the time. However, due to their size at this airport, easyJet may change the departing or arriving terminal at short notice.
For customers flying from Manchester airport:
- Virgin Atlantic: Terminal 2
- Air Canada: Terminal 2
- Air Transat: Terminal 1
- British Airways: Terminal 3
- easyJet: Terminal 1
- Emirates: Terminal 1
- Ethiopian Airlines: Terminal 2
- Jet2: Terminal 2
- Qatar: Terminal 2
For Domestic and European holidays, the recommended check-in time is two hours before your flight. For Transatlantic and other Long-haul destinations, you should check in three hours before your flight. If you are travelling by Eurostar, check in will be one hour before departure.
As an escorted touring company, Newmarket Holidays purchase flight seats from long-haul airlines (eg Virgin Atlantic, KLM and Kenya Airways) as a group. This means that your individual flight reference number will be available to you approx. 2 weeks before your scheduled departure date. We are unable to source this any earlier. Once your airline flight reference is available, this will be sent to you with your Final Travel Documents. At this point, you will be able to log onto the airline directly and pay any associated costs to them for pre-booking seats. The point where you can pre-book your seats varies between airlines. As examples, with Virgin Atlantic, this can be actioned approximately 3 weeks before travel. With British Airways, they do not permit pre-booking of seats until around 3 days before departure due to the nature of group fare rules.
This is possible in certain circumstances. We can only quote flight upgrade rates within 11 months of your return date, but not after the balance due date of your holiday.
As a group escorted tour operator, we buy seats in blocks for our travelling group. This means our holidays are competitively priced, as we source very good rates with our airline partners. Should you wish to upgrade, we would be deviating your booking away from the group economy fare, to a different fare type. This means the difference between the original economy fare quoted (part of our group) and the new upgraded fare will likely be greater than you may expect. You should not compare fares on airline websites, as these are not reflective of the arrangement we have with airlines.
We can quote upgrade rates for flights with Virgin Atlantic, Air Canada and Malaysia Airlines within 5 days. All other upgrade requests are submitted to the airline for quoting and can take up to two weeks to come back.
Upgrades are not permitted after the balance of your holiday has been paid, as at this point we will have confirmed final arrangements with the airline.
Airlines require valid photographic ID for domestic flights within the UK. We recommend you carry a valid passport for travel even within the UK, or you should consult your airline as to which photo ID is valid for travel.
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