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Frequently Asked Questions

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POPULAR QUESTIONS

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Help with Online Flight Check-In

Can I book my flight seat in advance?

What should I do if I have problems printing my boarding passes?

Where are my tickets? Where are my Final Travel Details?

When will I receive my Confirmation Invoice & ATOL Certificate?

What will my baggage allowance be?

What will my hand luggage allowance be?

How do I receive my tickets for the Championships, Wimbledon?

FAQ CATEGORIES

Passport and Visa Information

Passport & Visa information for your holiday

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Flight Information

Terminal information, seat booking, long-haul flight references, arrival times and help with online check-in.

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Tickets and Travel Documents

Boarding passes, Final Travel Details, tickets, insurance and travel documents.

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Security and Privacy

Protecting and using your Personal Data, and advice about Brexit and world events.

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Payment and Booking Amendments

Payments, balance reminders, receipts, cancellations and managing your booking.

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Luggage

Baggage allowances, hand luggage and luggage tags.

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Optional Extras

Booking optional excursions, airport parking, pre-flight hotels and lounges.

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Destination Information

Currency, weather, hotels and your destinations.

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Transfers and Pickups

Pick-up points, transfers and coach information.

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Holidays and Brochures

Finding a holiday, booking online and requesting a brochure.

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Refunds

If you are waiting for a refund of monies paid to us.

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Wimbledon Breaks

Everything you need to know about our breaks to the Championships,

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24/7 Holiday Help

We are on hand 24 hours a day, 7 days a week if you need us.

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Cruise FAQ's

Newmarket Holidays act as an agent on behalf of Ambassador Cruise Line and also are delighted to offer Ocean Cruises with Fred. Olsen Cruise Line and ...

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Sun	10:00am - 4:00pm

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Tue	9:15am - 6:00pm
Sat	9:00am - 4:00pm
Sun	10:00am - 4:00pm