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Frequently Asked Questions

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POPULAR QUESTIONS

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Help with Online Flight Check-In
Can I book my flight seat in advance?
I am flying on a worldwide, long-haul holiday. When will my flight reference be ready for me to pre-book my seats?
Can I upgrade my flight to Premium Economy or Business Class for a long-haul holiday?
What should I do if I have problems printing my boarding passes?
Where are my tickets? Where are my Final Travel Details?
When will I receive my Confirmation Invoice & ATOL Certificate?
What will my baggage allowance be?
What will my hand luggage allowance be?
How do I receive my tickets for the Championships, Wimbledon?

FAQ CATEGORIES

Passport and Visa Information

Passport & Visa information for your holiday

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Flight Information

Terminal information, seat booking, long-haul flight references, arrival times and help with online check-in.

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Tickets and Travel Documents

Boarding passes, Final Travel Details, tickets, insurance and travel documents.

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Security and Privacy

Protecting and using your Personal Data, and advice about Brexit and world events.

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Payment and Booking Amendments

Payments, balance reminders, receipts, cancellations and managing your booking.

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Luggage

Baggage allowances, hand luggage and luggage tags.

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Optional Extras

Booking optional excursions, airport parking, pre-flight hotels and lounges.

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Destination Information

Currency, weather, hotels and your destinations.

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Transfers and Pickups

Pick-up points, transfers and coach information.

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Holidays and Brochures

Finding a holiday, booking online and requesting a brochure.

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Refunds

If you are waiting for a refund of monies paid to us.

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Wimbledon Breaks

Everything you need to know about our breaks to the Championships,

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24/7 Holiday Help

We are on hand 24 hours a day, 7 days a week if you need us.

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Cruise FAQ's

Newmarket Holidays act as an agent on behalf of Ambassador Cruise Line and also are delighted to offer Ocean Cruises with Fred. Olsen Cruise Line and ...

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Lapland Santa Experience Day Trips

Everything you need to know about Lapland Santa Experience Day Trips with Newmarket Holidays

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Call us now on
0330 341 1927

Booking Hotline
Mon, Wed, Thu 9am - 6:30pm
Tuesday 9:15am - 6:30pm
Friday 9am - 6pm
Saturday 9am - 5pm
Sunday 10am - 4pm
Customer Services
Mon, Tue, Wed, Thu, Fri 9am - 6pm
Saturday 9am - 5pm
Sunday 10am - 4pm