Frequently Asked Questions

We continue to closely monitor the fast-moving policies from the UK Government, overseas governments and leading travel industry bodies. Whilst we know we need to remain cautious with the ongoing pandemic, we are optimistic that the latest information coming from these bodies means that we will be able to operate holidays to many more destinations later this summer and into the autumn.

Terminal information, seat booking and arrival times

Boarding passes, Final Travel Details, tickets, insurance and travel documents

Protecting and using your Personal Data, and advice about Brexit and world events

Payments, balance reminders, receipts, cancellations and managing your booking

Baggage allowances, hand luggage and luggage tags

Booking optional excursions, airport parking, pre-flight hotels and lounges

Currency, weather, hotels and your destinations

Pick-up points, transfers and coach information

Finding a holiday, booking online and requesting a brochure

Cabin numbers and details of our ships

If you need to contact us regarding a refund please email [email protected] or alternatively call us on 0330 160 8103