Please take a moment to read through carefully
To make sure everything is crystal clear, we have put together these simple Booking Conditions, which set out what you can expect from us, and what we ask of you, all in line with the Package Travel and Linked Travel Arrangements Regulations 2018. If anything is unclear, please feel free to contact us. Our team are always willing to help.
The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018.
Therefore, you will benefit from all rights applying to packages. Newmarket Holidays Limited will be fully responsible for the proper performance of the package as a whole.
Additionally, as required by law, Newmarket Holidays Limited has protection in place to refund your payments in the event that we become insolvent. As your tour does not include flights arranged by us, financial protection is provided by the Association of Bonded Travel Organisers Trust Limited (ABTOT, membership number 5509).
You may contact ABTOT (tel: 01702 811397) if services are denied because of our insolvency.
How your booking becomes a contract
Once we have accepted your booking and sent a Confirmation Invoice to the lead customer (the “Lead Name”), a legally binding contract is formed between Newmarket Holidays Limited (“we/us/our”) and everyone named on the booking (“you/your”). Your invoice will be sent to the Lead Name or, if you booked through a travel agent, to your agent.
The Lead Name’s role
By making a booking, the Lead Name confirms they have the authority to agree to these conditions on behalf of all travelling party members included on the same reference number, and that everyone in the party is aware of and agrees to them. The Lead Name is also responsible for ensuring all personal details provided are accurate, and for making sure all party members meet any entry requirements, including visas, vaccinations, and valid passports.
Please note, we are unable to accept bookings from unaccompanied customers under the age of 18. For bookings of ten or more customers travelling on a single booking reference, all correspondence, payments and instructions will be handled exclusively through the Lead Name. All payments must be made by bank transfer only. Individual passengers on a group booking may not make payments or amendments directly.
The law that applies
English law governs your contract and any disputes that arise. Legal proceedings must be brought in the courts of England and Wales, unless you live in Scotland or Northern Ireland, in which case you may bring proceedings in your home country’s courts and may choose to have your contract governed by the law of Scotland or Northern Ireland.
Getting in touch
You are welcome to contact us by email for any booking queries, including amendment requests: [email protected]
If you booked through a travel agent, please be aware that we will deal directly with your agent. Any messages, requests or complaints passed to your agent will be processed by us as soon as we receive them. Please note we are not responsible for advice given by your travel agent that did not originate from us.
How we protect your money
Your money is safe with us, and we want you to feel confident when you book. Money paid to one of our authorised travel agents is held on your behalf until your booking is confirmed, then held on our behalf until passed to us.
Making payments
Your Booking Confirmation will include an invoice showing deposit paid and final balance due (if not paid at the time of booking). Unless otherwise stated on your Confirmation Invoice, the balance of your holiday price is due not later than 12 weeks before the departure date. All payments (deposit and final balance) must be made by the Lead Name, or through your appointed travel agent. Please make sure your final payment reaches us by the date shown. We will send you a reminder, but if we do not receive full payment by the due date, we may have to treat your booking as cancelled, and cancellation charges will apply (see Section A, Clause 4).
If you book within 90 days of departure, full payment is required at the time of booking.
If you would like to make any changes to your confirmed booking, please let us know as soon as possible. All amendment requests must be submitted in writing by the Lead Name, by email or telephone (confirmed in writing), or through your travel agent. We will always do our best to help. Where a change can be made, the following charges apply:
| Change | Charge |
|---|---|
| Name change | £50 per person + any supplier costs |
| Transfer to another date/holiday (before balance due date) | £75 per person + any supplier costs |
| Transfer to another date/holiday (after balance due date) | Cancellation charges will apply + costs of new booking |
| Part cancellation of one or more customers | Cancellation charges apply (see Clause 4 below) |
Transferring your place to someone else
You may transfer your booking to someone else (introduced by you) without paying cancellation charges, providing:
If you need to cancel your booking for any reason, please let us know as soon as possible. All cancellation requests must be submitted in writing by the Lead Name, by email ([email protected]) or telephone (security questions will be asked and you will need to follow up by email), or through your travel agent.
Please note that if a cancellation results in one person travelling alone or no longer sharing a room, a single room supplement will be payable (this is separate from any cancellation charge).
The cancellation charge depends on how much notice you give:
| Notice period before departure | Cancellation charge |
|---|---|
| Before balance due date | Deposit retained (or, for zero deposit Easy Payment Plan bookings, the value of the first scheduled Direct Debit instalment) |
| Balance due date to 56 days | 35% (or deposit if greater) |
| 55 to 49 days | 50% |
| 48 to 35 days | 75% |
| 34 to 16 days | 90% |
| 15 days or less (including departure day) | 100% |
On receipt of your cancellation, we will provide you with a Cancellation Invoice showing the charge. If your reason for cancelling is covered by your travel insurance, you may be able to reclaim these charges (less any excess) from your insurer. You will need to pay the charges to us first and then claim them back.
Where your tour involves travel by coach, rail, river or sea, the terms and conditions of the relevant carrier will apply. These typically limit the carrier’s liability in line with applicable international conventions and regulations. If anyone in your party is refused entry to a destination by a transport operator or government authority, including where a medical condition or disability has not been disclosed to us in time, we will always provide appropriate assistance with finding alternative arrangements and relevant contact information, but we may be limited in what we can do, and for the avoidance of doubt, cancellation penalties will apply.
Where transport operators, accommodation providers or other third-party suppliers impose additional charges, levies, or surcharges on us because of circumstances beyond our or their reasonable control, we reserve the right to pass through such additional costs in accordance with the price revision provisions set out in Section B, Clause 2.
Arriving at your tour
It is your responsibility to arrive at the first hotel or designated meeting point in time for the commencement of the tour and to check out of the final hotel at the end of the tour. We accept no liability if you fail to present yourself at the designated start point in accordance with the details shown on your Final Travel Documents, and in such circumstances cancellation charges will apply as set out in these Booking Conditions. If you anticipate any delay, you must inform our Customer Operations team as soon as possible by calling 0330 160 4999 or emailing [email protected].
On selected tours, you may choose to add our group coach arrival and/or departure transfers during the booking journey. These transfers are optional add-ons and are not included unless you have actively selected them at the time of booking. On some tours, the transfer includes a visit to a local attraction as part of the journey. This will be confirmed in your Final Travel Documents.
How group coach transfers work
Group coach transfers can only be selected per booking and apply to all passengers on that booking. There is no additional charge to add our group coach transfers. If you select group coach transfers at the time of booking but subsequently decide they are no longer needed prior to travel, you must inform Newmarket Holidays immediately.
Your responsibilities when using group coach transfers
If you have selected group coach arrival transfers, you will meet your Tour Manager or local representative at the designated airport meeting point at the time stated in your Final Travel Documents. If you have not selected group coach transfers, you should make your own way to the first hotel and check in; your Tour Manager or local representative will make contact with you there.
Newmarket Holidays does not book, manage or monitor flights for Tour Only customers. It is entirely your responsibility to arrange flights that arrive in sufficient time to join your group coach transfer. You should allow adequate time for immigration, baggage collection, customs, transfers between terminals (if necessary), and missed connections (if you are on indirect flights).
We strongly recommend that your flight arrives at least 3 hours prior to your scheduled group coach transfer pick-up time for short haul routes, and at least 4 hours for long-haul routes, to allow for airport formalities and travel to the pick-up point. Airline schedules change frequently, and we strongly recommend that you do not book the tightest possible connection between your flight arrival and your group coach transfer departure.
If you are concerned about potential flight or transport delays, we recommend arriving at your destination the day before your tour starts.
Transfer timings and departures
Group coach transfer times cannot be confirmed until Final Travel Documents stage. Any timings communicated before that point are approximate and subject to change. Transfer timings may also change after Final Travel Documents have been issued due to circumstances outside our control.
Group coach transfer timings are set to align with the requirements of the Newmarket Holidays tour itinerary and cannot be adjusted to accommodate individual flight preferences or delays. Group coach transfers will depart at the scheduled time, and vehicles will not be held for passengers who have not arrived.
To accommodate multiple flight arrivals, we sometimes need to combine group coach transfers to and from your hotel. We always try to keep any wait to a minimum, but you may be asked to wait at the airport while other incoming flights arrive, before the transfer to your hotel.
Flight changes and missed transfers
By booking a group coach transfer, you acknowledge and accept that:
If your flight is delayed and you will not arrive in time for your group coach transfer, you must contact Newmarket Holidays as soon as possible using the emergency contact details provided in your Final Travel Documents. We will try to assist where practicable but cannot guarantee we can arrange alternative arrangements.
If you miss your group coach transfer due to a late or delayed flight, you will be responsible for arranging and funding your own transport to the tour joining point. Newmarket Holidays will not refund the missed transfer in these circumstances.
Our liability for group coach transfers
We accept liability for the provision of the group coach transfer service itself, from pick-up to drop-off, provided you arrive at the pick-up point by the scheduled departure time. We do not accept liability for any loss or cost arising from your failure to arrive at the pick-up point in time, regardless of the cause. We do not accept liability for any consequential loss, including missed tour arrangements, additional accommodation, or alternative travel costs, arising from a missed or unusable transfer.
Newmarket Holidays shall not be liable for any failure to provide a group coach transfer, or any costs or losses arising from such failure, where this is caused by circumstances beyond our reasonable control. These include but are not limited to severe weather, industrial action, road closures, acts of government or authority, civil unrest, or natural disasters. In such circumstances, we will endeavour to provide reasonable assistance but cannot guarantee alternative arrangements.
Nothing in these terms limits our liability in respect of death or personal injury caused by our negligence, or for any other liability that cannot be excluded by law.
We will send your Confirmation Invoice within 24 hours of receiving your booking and deposit. This is our contract with you. Please check it carefully straight away; if anything looks incorrect, including all customer names and spellings, please contact us immediately. It is essential that all names match passport details exactly (for tours outside the UK). We regret we cannot accept liability for inaccuracies not reported to us within 10 days of issue (or 5 days for Departure Documents), and charges may apply to rectify.
Once the price of your tour has been confirmed at the time of booking, we will only increase it in the limited circumstances described below.
(a) When we may change the price. After your booking is confirmed, we may increase or decrease the price of your tour only to reflect changes in the following costs:
(b) How we calculate the change. Any price increase or decrease will correspond exactly to the change in the relevant cost. We will provide you with a clear explanation of the increase and a breakdown of how it has been calculated.
(c) What we absorb. We will absorb, and you will not be charged for, any increase in the costs referred to in paragraph (a) above that is equivalent to 2% of the total price of your tour (excluding any amendment charges and insurance premiums). Only amounts above this 2% threshold will be surcharged to you.
(d) When we will tell you. We will notify you of any price increase clearly and in writing (by email or letter) no later than 20 days before the start of your tour. We will not increase the price of your tour within 20 days of departure.
(e) If the increase is more than 8% of the total tour price. If the total price increase (after the 2% absorption in paragraph (c) above) amounts to more than 8% of the total price of your tour, we will notify you and offer you the following options:
We will give you a reasonable period in which to make your choice. If you do not respond within the time we specify, we will contact you again. If we do not hear from you after our second notification, we may treat your booking as cancelled and refund you in full.
(f) Compensation. If you choose to cancel under paragraph (e)(iii) above, you may also be entitled to compensation, depending on the circumstances. Compensation is not payable where the price increase results from unavoidable and extraordinary circumstances (see Section B, Clause 6).
We take care to ensure that all advertised and quoted prices are accurate at the time of publication. However, prices can change and errors can occasionally occur. We reserve the right to correct any pricing error at any time before your booking is confirmed. Where a Confirmation Invoice has been issued showing an incorrect price due to a system or human error, the price that will apply is the price recorded in our reservation system at the time of booking. A contract entered into based on a pricing error will not be valid or binding. We will notify you of any such error as soon as we become aware of it, at which point you may choose to proceed at the correct price or cancel with a full refund of all payments made.
To process your booking, we will collect personal data for everyone named on it. This data may be shared with suppliers and third parties as necessary to fulfil your holiday arrangements and comply with applicable law. For full details on how we use and protect your data, please visit www.newmarketholidays.co.uk/privacy.
We plan our tours many months in advance, so occasionally changes are unavoidable. We will always let you know as soon as we possibly can. Most changes are minor and we must reserve the right to make these alterations due to many variable components of your package holiday which can be subject to changes beyond our control.
Minor changes include, but are not limited to:
No compensation is payable in these circumstances.
Significant changes (as defined by Schedule 1 of the Package Travel Regulations 2018) include, but are not limited to:
If we need to make a significant change, we will offer you the choice to:
In cases of significant changes, we will do our best to minimise the impact to your tour.
Where a significant change is necessary and arises from circumstances within our direct control, you may be entitled to a price reduction and/or compensation, having regard to the nature and timing of the change and any inconvenience caused. Where a significant change arises from the actions of third-party suppliers, carriers or other service providers, or from circumstances constituting unavoidable and extraordinary circumstances as defined in these conditions, no compensation will be payable (see Section B, Clause 6).
Minimum numbers
Some group holidays require a minimum number of bookings to operate. If this is not achieved, we reserve the right to cancel your booking but will notify you no later than the balance due date and we will always offer you an alternative.
These are situations beyond our control whose consequences could not have been avoided even with all reasonable measures in place. Examples include:
If such circumstances significantly affect your tour before departure, you may be entitled to cancel and receive a full refund. However, please note that UK Government Foreign, Commonwealth & Development Office (FCDO) travel advisories do not automatically mean we are unable to perform your tour. They may affect your ability to travel rather than ours to deliver. We cannot pay compensation or meet costs arising from these circumstances. We will always do our best to ensure that your tour is minimally impacted by working around affected areas. A general FCDO advisory covering a broader region or country does not automatically entitle you to cancel without cancellation charges where your specific tour destination, routing, and accommodation remain unaffected by the circumstances giving rise to that advisory. We will assess each situation individually and notify you promptly of our determination. As this is a tour-only booking, any transportation you have arranged independently are not part of your contract with us. In the event that we are unable to perform your tour due to unavoidable and extraordinary circumstances, Newmarket Holidays will not be liable for any flight costs or other independently arranged travel costs you may have incurred.
We welcome feedback and take complaints very seriously. We really hope that you will not need this section, but just in case you do, we are pleased to advise that Newmarket Holidays Ltd is a proud member of ABTA (membership number V7812). ABTA’s Code of Conduct requires us to maintain high service standards, and we offer access to ABTA’s Alternative Dispute Resolution (ADR) scheme and ABTA Arbitration if needed.
Whilst you are on tour, if something is not quite right, please tell your Tour Manager and the relevant hotel or supplier straight away. You can also email our team on [email protected]. The sooner we know, the sooner we can try to resolve the issue. Any verbal complaints should also be put in writing to your Tour Manager or supplier or by emailing [email protected] as soon as possible. If you do not report a problem while you are away, it may affect your ability to claim compensation, as we will not have had the chance to put things right at the time.
If a satisfactory resolution is not reached, please follow up in writing to our Customer Experience team at [email protected] within 28 days of getting home. While we encourage early reporting so we can investigate effectively, your statutory rights are not affected by this timeframe.
In the unlikely event that we cannot reach an amicable settlement, disputes can be referred to ABTA ADR or ABTA Arbitration, or the courts of England and Wales (or your home country if you are in Scotland or Northern Ireland).
For more information: www.abta.com
By booking with us, you accept responsibility for any damage or loss you cause. This includes material damage to hotel rooms, coaches, or other transport. Full payment for any damage must be made directly to the supplier or to us as soon as possible. You may also be liable for any claims subsequently made against Newmarket Holidays.
We reserve the right to end the holiday arrangements of anyone whose extreme behaviour puts the safety or wellbeing of others at risk, causes damage, disrupts travel, or the general enjoyment of others on the tour. In such cases, we will have no further obligation to provide your holiday arrangements, and no refund will be due. We will, however, provide reasonable assistance to help you arrange your return home, at your own expense.
We promise to arrange and provide your tour with reasonable skill and care. We will accept responsibility if your contracted arrangements are not provided as agreed, or if you suffer injury, illness or loss due to the failure of our employees, agents or suppliers to exercise reasonable care. It remains your responsibility to prove that reasonable care has not been taken if you wish to bring a claim against us.
We will not be responsible for issues resulting from:
Limits on compensation:
Special requests should be made at the time of booking and confirmed in writing. We will do our best to accommodate them, but they can only be guaranteed if confirmed in writing on your Confirmation Invoice.
Medical conditions, disabilities or reduced mobility must be declared at the time of booking. Please provide full written details so we can assess the suitability of the trip, make reasonable adjustments where possible and provide you with any additional information that you may require to make an informed decision. If you have a requirement that is a condition of your booking, in other words you would not be able to travel without a certain request being fulfilled, we will confirm this on your booking if we are able to accommodate it. In some cases, we may be unable to accept your booking. If you fail to inform us of requirements that we later become aware of, we reserve the right to treat the booking as cancelled. It should be borne in mind that all of our tours will require a certain level of mobility and ability to embark and disembark coaches and other modes of transport.
If you need help during your tour due to an illness or injury unrelated to your booked arrangements, our Customer Operations team will provide advice and guidance to assist and support you.
We take safety and security very seriously and keep up to date with FCDO advice at all times. When travelling abroad, please be vigilant and take the same care of your personal safety and belongings as you would at home. For up-to-date travel advice, visit: www.gov.uk/foreign-travel-advice
Local health, safety and quality standards at your destination may differ from UK standards. We require all hotels to comply with local regulations, and we hold our own audits to ensure that these are met. However, we cannot guarantee that they will match British standards.
Travel insurance is a condition of booking with us. Please ensure you have appropriate cover in place at the time of making your booking. Failure to take out a suitable policy immediately means that you could lose your deposit if you are unable to travel for medical or other insurable reasons.
Full cover for medical reasons is also essential when you are overseas.
If you choose not to take out appropriate insurance, you accept responsibility for meeting costs that insurance would otherwise have covered.
We are pleased to work with Holiday Extras to offer fully comprehensive travel insurance. You can find details on our website or ask our team for more information.
As your tour does not include flights arranged by us, financial protection is provided by the Association of Bonded Travel Organisers Trust Limited (ABTOT), membership number 5509. In the event of the insolvency of Newmarket Holidays Limited, ABTOT provides financial protection under the Package Travel and Linked Travel Arrangements Regulations 2018. This covers refunds if you have not yet travelled.
Please note that bookings made outside the UK are only protected by ABTOT when purchased directly from Newmarket Holidays Limited.
If you need assistance abroad due to our financial failure, please call ABTOT’s 24/7 helpline: 01702 811397
Full details of the Package Travel Regulations 2018: https://www.legislation.gov.uk/uksi/2018/634
More about ABTOT: https://www.abtot.com/
Meeting passport, visa and entry requirements is your sole responsibility. Please check requirements with the relevant embassies and consulates before booking and before you travel.
For travel to European Union countries: your passport must have at least 3 months’ validity from your return date and must be less than 10 years old on your departure date.
Please also check any vaccination or health requirements for your destination before booking.
EES: The EU’s Entry/Exit System (EES) became fully operational on 10 April 2026 and requires British nationals travelling to the Schengen area to register biometric details (fingerprints and photo) on first entry. This replaces passport stamping. Please allow extra time at border controls. The latest information can be found at https://travel-europe.europa.eu/ees. Please note that Irish passport holders and British passport holders with EU residency are currently excluded from EES registration requirements.
ETIAS: From the last quarter of 2026 (exact date to be confirmed), British nationals will also need an ETIAS visa waiver before travelling to the EU. This is expected to cost €20 per person and must be obtained before travel. The latest information can be found at etias.com. We have partnered with the Travel Visa Company to help, details here: https://thetravelvisacompany.co.uk/newmarket-holidays/?sup=NMH
Please note: EES and ETIAS will not be required for UK citizens travelling on our UK and Ireland tours.
Please make sure all names match passports exactly (for tours outside the UK). If a name changes between booking and travel (e.g. after a wedding), please let us know as soon as possible. If there is no time to update the passport, carry your marriage certificate with it.
If services are delayed due to circumstances beyond our control, we will keep you fully informed and do our best to help. For extended overnight delays, we will endeavour to arrange accommodation where possible.
We will always do our best to accommodate requests such as front coach seats or lower-floor hotel rooms, but these cannot be guaranteed.
Your final itinerary and departure documents will be sent 7 to 10 days before departure, once all payments are received. We will always aim to operate the itinerary as planned, but occasionally circumstances beyond our control may require minor adjustments.
While some Tour Plus extensions are accompanied by your Tour Manager, others are hosted by a local representative or expert guide, and some are designed for independent exploration, giving you the freedom to enjoy your surroundings at your own pace.
Our group sizes vary depending on the destination, tour type and time of year. The maximum group size on our Classic Tours can sometimes reach 50 for the most popular departure dates, but there will often be times where this number is less. You can ask our Holiday Planners for more information based on your chosen holiday. To guarantee joining a much smaller group, we have a wide range of tours where the maximum group size is 24 (and often just 18-20):
Please let us know at the time of booking if you have any special needs, disabilities or mobility requirements, or if you plan to bring equipment such as a wheelchair or CPAP machine. If you have recently had a serious medical condition, please consult your doctor before travelling. We reserve the right to request a fitness-to-travel certificate if required while you are overseas.
Prices are based on two people sharing. Most rooms are twin-bedded; double beds can be requested but are not guaranteed. Singles are available with a supplement. Triple rooms may be available on request and at a supplement and will often comprise of two double beds. Some seasonal facilities (such as outdoor pools or air conditioning) may not be available at the start or end of season.
We are not responsible for costs relating to third-party services (e.g. insurance, currency, or independently booked flights) if we cancel your tour.
The costs of your holidays have been converted into GBP using these exchange rates:
| Currency | 2026 departures | 2027 departures | 2028 departures |
|---|---|---|---|
| CAD | 1.58 | 1.62 | 1.67 |
| EUR | 1.08 | 1.085 | 1.08 |
| INR | 93.00 | 97.00 | 104.50 |
| NOK | 11.20 | 11.60 | 11.20 |
| USD | 1.15 | 1.20 | 1.24 |
| ZAR | 19.30 | 20.50 | 21.00 |
| JPY | 162.00 | 164.00 | 175.00 |
Calls to our 0330 and 0333 numbers are charged at the standard local rate.
Always check the latest advice before you travel at www.gov.uk/foreign-travel-advice and keep checking, as it can change. It is your responsibility to stay up to date.