Cruise's with Newmarket Holidays

Newmarket Holidays act as an agent on behalf of Ambassador Cruise Line and also are delighted to offer Ocean Cruises with Fred. Olsen Cruise Line and River Cruises via A-ROSA.
Please review this section of information to help you with any questions you may have regarding your cruise holiday.

• Travelling to the departure ports & car parking

  AMBASSADOR CRUISE LINES

  Car Parking, subject to availability, can be booked up to 7 days before your sailing date. Please email [email protected] and we can assist you with this. When emailing, please state your car make, model and colour.
  
  Ambassador have a useful page on their website with lots of information about travelling to the ports. You can find that here. 

  FRED. OLSEN CRUISE LINES

  There are different parking options available. Newmarket Holidays are unable to offer port parking with Fred. Olsen and therefore, you should contact them directly. Information can be found here. 

• For Ocean Cruise, when will I receive my departure documentation?

  AMBASSADOR CRUISE LINES

  Departure documents are available on My Ambassador Sailing 72 hours prior to sailing. For help with the My Ambassador Sailing website, please watch this video for assistance (https://www.youtube.com/watch?v=2V9szQetuOw).

  Please note no paper tickets are available with Ambassador Cruise Line, who, as part of their sustainability strategy, operate a digital only policy. That being said, you can check-in at the port in the traditional way, although this will slow down your embarkation process.

  FRED. OLSEN CRUISE LINES

  Departure documents will be emailed to you 14 days before sailing, providing all guest information requirements have been completed directly with Fred. Olsen. 

  Newmarket Holidays do not have access to your departure documents.

   

• When can I book shore excursions for Ocean Cruises?

  For both Ambassador Cruise Lines and Fred. Olsen Cruise Lines, shore excursions will be available via the cruise lines directly. You can view your booking in your account sections of their websites, where you can choose and pay for your shore excursions prior to sailing. 

  Shore Excursions are generally available to view and booked 8 weeks before sailing.

• Help with My Ambassador Sailing

  Ambassador Cruise Lines are a digital first cruise line. Nothing will be posted to you. You are required to register on My Ambassador Sailing 3 days after you have made your booking. Here you can check-in for your cruise, book shore excursions and specialty restaurants. 

  For help with how to register for My Ambassador Sailing, please watch this video: https://www.youtube.com/watch?v=2V9szQetuOw.

  Unfortunately, due to data protection Newmarket Holidays are unable to complete this process for you.

• Where are the Booking Conditions for my holiday?

  All of our holiday Booking Conditions can be found here. 

• Do I have to be vaccinated for COVID-19 to cruise?

  For sailings with both Ambassador Cruise Line and Fred. Olsen Cruise Line, you must be fully vaccinated against COVID-19 to sail. You will be asked for proof of vaccination at your embarkation port.

• How many coat hangers are there in a typical cruise cabin?

  Storage space in cruise cabins are limited. Normally there are around 10 coat hangers per cabin.

• Will I receive luggage labels for my cruise?

  AMBASSADOR CRUISE LINE

  Ambassador are a sustainable cruise line and as such, do not post luggage labels. You can print your own labels from My Ambassador Sailing after you have checked in, or if you are having difficulty, you can collect them at your departure port.

  FRED. OLSEN CRUISE LINE

  Fred. Olsen will post you your luggage labels approx. 2 weeks prior to sailing. Alternatively, labels are available to collect at your departure port.