15% OFF 2024-25 TOURS
USE CODE EASTER15

Terms & Conditions - Ambassador Cruise Line Bookings

  • Destination or tour
  • Any Destination
  • Departing from
  • Any Airport
  • Departure month
  • Any Date
  • Passengers
  • 2
  • {{item.label}}
  • {{item.value ? item.displayValue : item.anyValue}}

 

 

Newmarket Holidays Terms and Conditions as retail agent for Ambassador Cruise Line

 

Please ensure that the customer has time to read these booking conditions when they book with you.

We accept your booking on the basis of the Terms and Conditions below, which are designed to clarify the contractual obligations between us. Please spend some time reading them carefully, and please feel free to contact us should anything be unclear.

 

1. Contract:

 

These are the terms on which we will make a booking for your travel or holiday requirements. When making your booking we will arrange for you to enter into a contract with Ambassador Cruises (Ambassador Cruise Holidays Ltd) herein known as “the principal(s)” named on your receipt(s). We can book you a package holiday with one company or we can book the services that make up your holiday with different principals or suppliers, in which case you will have separate contracts with each of them. As agent we accept no responsibility for the acts or omissions of the principal(s) or supplier(s) or for the services provided by them. The principal’s(s’) or supplier’s (s’) Terms & Conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them. Our Terms of Business are governed by English Law and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so. All travel arrangements which we provide or which are sold through us are not an offer by us to sell any travel arrangements, but an invitation to you to make an offer to the suppliers of the arrangements. We are free to accept that offer on behalf of those suppliers or to reject it.

 

2. BOOKING DETAILS:

 

When a booking is made through our contact centre all details will be read back to you. Should you make your booking online, you will see all the details before you proceed to confirm. Once you have confirmed these details, we will proceed to confirm the booking with the principal(s). Please check that all names, dates, and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details may incur charges. Please ensure that the names given are the same as in the relevant passport. The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any special category (sensitive) information that you give to us such as details of any disabilities, or dietary and religious requirements. In making this booking, you consent to this information being passed on to the relevant persons. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. Full details of our data protection policy are available upon request.

 

3. PAYMENT:

 

You will be required to pay a deposit or make full payment for your booking at the time of booking. Where you only pay a deposit, you must pay the full balance by the balance due date (as detailed on your confirmation invoice) notified to you. If full payment is not received by the balance due date, we will notify the principal(s) or supplier(s) who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions.

 

4. CANCELLATION and AMENDMENT:

 

Any cancellation or amendment request must be notified to us, preferably in writing and will not take effect until received by us. If you cancel or amend your booking the principal(s) or supplier(s) may charge the cancellation or amendment charge shown in their Terms and Conditions (which may be 100% of the cost of the travel arrangements) and you must pay us the relevant cancellation or amendment charge.

 

5. INSURANCE:

 

It is a condition of sailing that you are adequately insured, including cover for Covid-19 related issues and pre-existing medical conditions. You will be required to provide proof of adequate insurance cover at check-in and may not be able to board the vessel without it. Travel insurance will cover you and your party against the cost of cancellation by you; the cost of assistance in the event of accident or illness, loss of baggage and money and other expenses. We are delighted to be working with Holiday Extras, who are able to provide customers with fully comprehensive travel insurance cover. Please visit https://www.holidayextras.com/travel-insurance.html or call 0800 458 9216 and quote V7812.

 

6. FINANCIAL PROTECTION:

Ambassador Cruise Line do not supply flight-inclusive package holidays and as such, you will not receive an ATOL Certificate. 

All the package holidays we sell, come with protection for your money. If you buy a single travel service, then this might not apply. Package holidays are protected by the package organiser. 

If, after selecting and paying for one travel service, you book additional travel services for your trip or holiday via our company, you will NOT benefit from rights applying to packages under the Package Travel and Linked Travel Arrangements Regulations 2018.

Therefore, we will not be responsible for the proper performance of the individual travel services. In case of problems please contact the relevant service provider.

However, if you book any additional travel services during the same visit to or contact with our company, the travel services will become part of a linked travel arrangement. In that case we have, as required by the Package Travel and Linked Travel Arrangements Regulations 2018, protection in place to refund your payments to us for services not performed because of our insolvency. Please note that this does not provide a refund in the event of the insolvency of the relevant service provider.

We have taken out insolvency protection with (the financial protection organisation eg. ABTA – The Travel Association). You can contact (the financial protection entity eg. ABTA – The Travel Association at 30 Park Street, London, SE1 9EQ; [email protected];) if services are denied because of our insolvency.

Note: This insolvency protection does not cover contracts with parties other than with us, which can be performed despite our insolvency.

A copy of the Package Travel and Linked Travel Arrangements Regulations 2018 can be found at

https://www.legislation.gov.uk/uksi/2018/634/contents/made]

 

7. DELIVERY OF DOCUMENTS:

 

All confirmation documents will be emailed to you. Should you not have an email address and documentation that requires to be posted will be sent to you by Second Class post and we will apply a service fee of £5 per booking for this postal service. Once documents leave our office’s we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you. You can ask for delivery by other means subject to the charges stated below.

You are required to check-in online, via My Ambassador Sailing prior to your cruise. No tickets or luggage labels will be posted to you.

 

8. PASSPORTS, VISAS AND HEALTH:

 

We can provide general guidance about the passport and visa requirements for your trip. Your specific passport and visa requirements, and other immigration requirements are your responsibility, and you should confirm these with the relevant Embassies and/or Consulates. You must ensure you are in possession of all necessary entry requirements for each country you visit. Neither we nor the principal(s) or supplier(s) accept any responsibility if you cannot travel because you have not complied with any passport, visa, or immigration requirements. Please note that these requirements may change between booking and departure, and you should keep yourself updated on this information regularly. Most countries now require passports to be valid for at least 6 months after your return date to the United Kingdom. Travel to the European Union has changed since the UK’s withdrawal and therefore, you must check that your documentation is valid for entry to those destinations.

Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type you should check with your own doctor for your specific circumstances regarding health requirements. You may be required to have received full vaccination against COVID-19 and provide evidence of those vaccinations digitally or in paper form and/or undertake COVID-19 testing pre-departure and post arrival (to the United Kingdom) and this would be at your own cost if required. Neither we nor the principal or supplier accept any responsibility if you are refused boarding or cannot travel because you have not complied with this requirement. Please ask us well in advance of travel if you have any questions in this regard

 

9. FINAL TRAVEL ARRANGEMENTS:

 

Please ensure that all your travel, passport, visa, and insurance documents are in order and that you arrive in plenty of time for boarding.

 

10. COMPLAINTS:

 

Because the contract(s) for your travel arrangements is between you and the principal(s) or supplier(s), any queries or concerns relating to the travel arrangements should be addressed to them. If you have a problem whilst on holiday, this must be reported to the principal/supplier or their local supplier or agent immediately. If you fail to follow this procedure, there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the principal/supplier. You will see the name and address plus contact details in any confirmation documents we send you. We will of course assist you with this if you wish - please contact Customer Services by emailing [email protected]. If the matter cannot be resolved and it involves us or another ABTA Member then you have the option to use ABTA’s ADR scheme, approved by the Chartered Trading Standards Institute, see www.abta.com.

 

 

Ambassador Cruise Line Contractual Booking Conditions

Your booking is governed by both the Newmarket Holidays Booking Conditions listed above, as well as those of Ambassador Cruise Line, which is the principal supplier. You must familiarise yourself with those booking conditions which you can find here 

Call us now on
0330 341 1927

Booking Hotline
Good Friday (29th March) 10am - 4pm
Saturday (30th March) 9am - 5pm
Easter Sunday (31st March) CLOSED
Easter Monday (1st April) 10am - 4pm
Customer Services
Good Friday (29th March) 10am to 4pm
Saturday (30th March) 9am - 5pm
Easter Sunday (31st March) CLOSED
Easter Monday (1st April) 10am - 4pm