We are committed to your wellbeing

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With 37 years’ experience operating tours, together with our excellent supplier and partnership relationships, you can rest assured that we are well-prepared to ensure your safety and wellbeing, whatever the new world of hospitality and tourism may look like. Our experience and expertise enable you to travel safely in the knowledge that we have robust plans in place for your welfare, and that these practices will be continually monitored.

As founder members of the Association of Touring & Adventure Suppliers (ATAS), we have been working hard recently to develop increased safety regulations to keep you safe during the COVID-19 pandemic. As a result, we have committed to a six-point charter to ensure your safety and wellbeing:

 

1.  Local knowledge and expertise

2. Enhanced cleaning programmes

3. Clear customer communication strategy before and during the tour

4. Pre-tour health declaration from all customers

5. Capacity adjustments and wellbeing strategy with all partners

6. Safer experience from the moment you book

 

We know that our customers can't wait to reconnect with the world, however it is vital that this is only done so in a safe manner. In line with advice from the UK Government leading travel and tourism bodies, we are focused on increased health and safety procedures, the role of tour leaders in providing security and how best to work with local communities in Newmarket destinations. We only use hotels, restaurants, attractions and local representatives that follow strict health and safety procedures. For a detailed breakdown of our six-point charter, click below.

Local knowledge and expertise

 

  • Health and safety guidelines will be set out for tour managers, guides and local representatives
  • Our local guides will supported 24/7 by our office and in-house specially trained operations team, who are well-equipped to handle emergencies
  • Your tour manager or guide will have extensive local knowledge to proactively help you safely navigate wherever you may be travelling and access local services if required
  • This local knowledge allows for greater flexibility when it comes to knowing the best time to visit certain place to avoid crowds whenever possible and suggesting the restaurants with the strictest hygiene practices
  • Our teams will wear face coverings when necessary based on local guidelines and recommendations
  • We will provide face masks when necessary
  • In the event of a customer developing symptoms of COVID-19 during their holiday, immediate action will be taken to protect the wellbeing of the customer and other party members in partnership with our supplier partners and hotels
Enhanced cleaning programmes

 

We are working with all partners – airlines, coach operators, accommodation and cruise companies – to ensure the health and safety of our customers, and that cleanliness procedures are optimized. We have created additional recommendations for social distancing. These procedures will evolve as standards are developed and consider, but not exclusively:

  • Airline protocol will ensure deep cleaning of aircraft cabins. On long-haul flights, food and drink provisions will be pre-packaged to avoid excessive touch points
  • Hotels will implement social distancing protocols in line with local regulations
  • Deep cleaning and disinfecting of all surface areas inside your room with extra attention to the cleaning of light switches, door handles, TV remotes, and thermostats
  • No hotel staff will enter your room after it has been cleaned
  • There will be frequency of cleaning and disinfecting of all public restrooms and all surfaces in public areas and elevators. This might include the closure of public spaces such as pools, gyms, bars, restaurants, and meeting rooms for periods throughout the day
Clear customer communication strategy before and during the tour

 

A clear communication strategy will be implemented, including the latest information and delivering new health and hygiene protocols, in addition to ensuring a clear focus on social distancing is maintained throughout your tour.

  • We will share customer guidelines ahead of your tour, and where applicable in person upon, with advice from the relevant health authorities that may include the wearing of face masks or coverings, guidance on hand hygiene and adhering to social distancing regulations
  • We will be in constant communication with our tour guides throughout your holiday
  • We will liaise between Newmarket head office teams and destination representatives, monitoring the on-going wellbeing of customers and their experience
Pre-tour health declaration from all customers

 

Pre-tour customer health checks may be required by local legislation.

  • All customers will be sent a declaration of fitness to travel and rules of conduct during your Newmarket holiday
  • We will ask customers to declare a self-check of symptoms. If anyone has had symptoms in the past 14 days, we may require proof of a negative test before travel 
  • Look out for a persistent cough, raised temperature above 38˚C and a loss of taste or smell. For more information, visit www.nhs.uk
Capacity adjustments and wellbeing strategy with all partners

 

Newmarket will be working with suppliers whose processes are focused on enhanced sanitation, disinfection, and other deep-cleaning practices

  • We ensure appropriate social distancing is practised throughout the touring experience and at all attractions visited
  • We have adjusted tour capacity to meet safety and wellbeing requirements in each area
  • We have ensured thorough cleaning, with touring vehicles deep cleaned regularly. High touch areas and surfaces are receiving extra attention
  • Each customer will have a daily assigned seat
  • Hand-sanitizer will be required every time a customer boards a tour vehicle
  • Facial coverings will be required while on-board and in-tour
Safer experience from the moment you book

 

We will deliver a safer experience for all our customers, partners in the supply chain, and our fantastic Newmarket team through enhanced cleaning and hygiene practices.

  • We will constantly be monitoring our processes and, where applicable, updating them based on best practice procedure
  • Please check this page for the latest information
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