With 37 years’ experience operating tours, together with our excellent supplier and partnership relationships, you can rest assured that we are well-prepared to ensure your safety and wellbeing, whatever the new world of hospitality and tourism may look like. Our experience and expertise enable you to travel safely in the knowledge that we have robust plans in place for your welfare, and that these practices will be continually monitored.
As founder members of the Association of Touring & Adventure Suppliers (ATAS), we have been working hard recently to develop increased safety regulations to keep you safe during the COVID-19 pandemic. As a result, we have committed to a six-point charter to ensure your safety and wellbeing:
1. Local knowledge and expertise
2. Enhanced cleaning programmes
3. Clear customer communication strategy before and during the tour
4. Pre-tour health declaration from all customers
5. Capacity adjustments and wellbeing strategy with all partners
6. Safer experience from the moment you book
We know that our customers can't wait to reconnect with the world, however it is vital that this is only done so in a safe manner. In line with advice from the UK Government leading travel and tourism bodies, we are focused on increased health and safety procedures, the role of tour leaders in providing security and how best to work with local communities in Newmarket destinations. We only use hotels, restaurants, attractions and local representatives that follow strict health and safety procedures. For a detailed breakdown of our six-point charter, click below.
We are working with all partners – airlines, coach operators, accommodation and cruise companies – to ensure the health and safety of our customers, and that cleanliness procedures are optimized. We have created additional recommendations for social distancing. These procedures will evolve as standards are developed and consider, but not exclusively:
A clear communication strategy will be implemented, including the latest information and delivering new health and hygiene protocols, in addition to ensuring a clear focus on social distancing is maintained throughout your tour.
Pre-tour customer health checks may be required by local legislation.
Newmarket will be working with suppliers whose processes are focused on enhanced sanitation, disinfection, and other deep-cleaning practices
We will deliver a safer experience for all our customers, partners in the supply chain, and our fantastic Newmarket team through enhanced cleaning and hygiene practices.