Cancel up to the day of departure with no fees
With nearly four decades' experience operating tours, together with our excellent supplier and partnership relationships, you can rest assured that we are well-prepared to ensure your safety and wellbeing, whatever the new world of hospitality and tourism may look like. Our experience and expertise enable you to travel safely in the knowledge that we have robust plans in place for your welfare, and that these practices will be continually monitored.
1. Flexible Booking Protection
2. COVID Cover Travel Insurance
3. Tours successfully and safely operated during the pandemic
During times like these its important to know that your tour operator is thinking of your health, safety and wellbeing in everything they do. Newmarket never fails to come up top notch in my opinion! Excellent service and a great holiday
- Jane Via Trustpilot
4. Local knowledge and expertise
5. Enhanced cleaning programmes
6. Clear customer communication strategy before and during the tour
7. Pre-tour health declaration
8. Capacity adjustments and wellbeing strategy with all partners
We know that our customers can't wait to reconnect with the world, however it is vital that this is only done so in a safe manner. In line with advice from the UK Government and leading travel and tourism bodies, we are focused on increased health and safety procedures, the role of tour leaders in providing security and how best to work with local communities in Newmarket destinations. We only use hotels, restaurants, attractions and local representatives that follow strict health and safety procedures. For a detailed breakdown of our six-point charter, click below.
When you book with Newmarket Holidays, we provide that extra peace of mind with our new flexible booking policy. Book a 2021 holiday with us by 30th September 2021 and you can enjoy market-leading flexibility to change your booking up to the day of departure, and with no fees. New bookings for 2022 and 2023 can be changed for free up until 30th September 2021. For you to receive these best in class benefits all you need is to purchase insurance via our recommended partner Holiday Extras, or alternatively, source the appropriate cover with your preferred provider that provides full COVID-19 protection cover**.
We are fully ABTA and ATOL protected – our membership of these bodies, means that your monies are 100% protected at all times. ATOL for flight-inclusive holidays and ABTA if your holiday does not include a flight.
Where your refund is provided directly by Newmarket Holidays we will action within 14 days as per the Package Travel Regulations.
Terms & Conditions:
Our recommended partner Holiday Extras provides travel insurance that insures you against aspects of your trip that have the potential to be disrupted by the COVID-19 pandemic, at no extra cost to the original insurance. Key features of the policy include:
Terms and conditions apply. For full details of our new policy, please click here.
We are working with all partners – airlines, coach operators, accommodation and cruise companies – to ensure the health and safety of our customers, and that cleanliness procedures are optimised. We have created additional recommendations for social distancing. These procedures will evolve as standards are developed and consider, but not exclusively:
A clear communication strategy will be implemented, including the latest information and delivering new health and hygiene protocols, in addition to ensuring a clear focus on social distancing is maintained throughout your tour.
Pre-tour customer health checks may be required by local authorities in your destination.
Newmarket will be working with suppliers whose processes are focused on enhanced sanitisation, disinfection, and other deep-cleaning practices
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|0330 160 7700|
|Mon to Fri||9am - 5:30pm|
|Sat||9am – 2:00pm|
|Bank Holidays||9am – 2:00pm|
|Mon to Fri||9am - 4pm|
|Sat||9am - 12pm|