We are committed to your wellbeing

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With 37 years’ experience operating tours, together with our excellent supplier and partnership relationships, you can rest assured that we are well-prepared to ensure your safety and wellbeing, whatever the new world of hospitality and tourism may look like. Our experience and expertise enable you to travel safely in the knowledge that we have robust plans in place for your welfare, and that these practices will be continually monitored.

As founder members of the Association of Touring & Adventure Suppliers (ATAS), we have been working hard recently to develop increased safety regulations to keep you safe during the COVID-19 pandemic. As a result, we have committed to a six-point Wellbeing Charter to ensure your safety:

 

             1. COVID Cover Travel Insurance 

2.  Local knowledge and expertise

3. Enhanced cleaning programmes

4. Clear customer communication strategy before and during the tour

5. Pre-tour health declaration 

6. Capacity adjustments and wellbeing strategy with all partners

 

We know that our customers can't wait to reconnect with the world, however it is vital that this is only done so in a safe manner. In line with advice from the UK Government leading travel and tourism bodies, we are focused on increased health and safety procedures, the role of tour leaders in providing security and how best to work with local communities in Newmarket destinations. We only use hotels, restaurants, attractions and local representatives that follow strict health and safety procedures. For a detailed breakdown of our six-point charter, click below.

COVID Cover Travel Insurance

 

Our new COVID Cover Travel Insurance insures you against aspects of your trip that have the potential to be disrupted by the COVID-19 pandemic, at no extra cost to the original insurance. Key features of the policy include:

  • Cover if you have to cancel or cut short your trip in the event that the insured is quarantined before or during the tour
  • Cover if you have to cancel your trip owing to the serious illness of the insured, a travelling companion or close relative
  • Cover if you have to cut short your trip because you fall ill
  • Essential emergency medical treatment if the insured becomes unwell during the trip

Terms and conditions apply. For full details of our new policy, please click here

Local knowledge and expertise

 

  • Health and safety guidelines will be set out for tour managers, guides and local representatives
  • Our local guides will supported 24/7 by our office and in-house specially trained operations team, who are well-equipped to handle emergencies
  • Your tour manager or guide will have extensive local knowledge to proactively help you safely navigate wherever you may be travelling and access local services if required
  • This local knowledge allows for greater flexibility when it comes to knowing the best time to visit certain place to avoid crowds whenever possible and suggesting the restaurants with the strictest hygiene practices
  • Our teams will wear face coverings when necessary based on local guidelines and recommendations
  • We will provide face masks when necessary
Enhanced cleaning programmes

 

We are working with all partners – airlines, coach operators, accommodation and cruise companies – to ensure the health and safety of our customers, and that cleanliness procedures are optimised. We have created additional recommendations for social distancing. These procedures will evolve as standards are developed and consider, but not exclusively:

  • Airline protocol will ensure deep cleaning of aircraft cabins. On long-haul flights, food and drink provisions will be pre-packaged to avoid excessive touch points
  • Hotels will implement social distancing protocols in line with local regulations
  • Deep cleaning and disinfecting of all surface areas inside your room with extra attention to the cleaning of light switches, door handles, TV remotes, and thermostats
  • No hotel staff will enter your room after it has been cleaned
  • There will be frequency of cleaning and disinfecting of all public restrooms and all surfaces in public areas and elevators. This might include the closure of public spaces such as pools, gyms, bars, restaurants, and meeting rooms for periods throughout the day
Clear customer communication strategy before and during the tour

 

A clear communication strategy will be implemented, including the latest information and delivering new health and hygiene protocols, in addition to ensuring a clear focus on social distancing is maintained throughout your tour.

  • We will share customer guidelines ahead of your tour, and where applicable in person, with advice from the relevant health authorities that may include the wearing of face masks or coverings, guidance on hand hygiene and adhering to social distancing regulations
  • We will be in constant communication with our tour guides throughout your holiday
  • We will liaise between Newmarket Holidays' head office teams and destination representatives to continually monitor the on-going wellbeing of customers throughout each tour
Pre-tour health declarations

 

Pre-tour customer health checks may be required by local authorities in your destination.

 

  • In this case, customers will be sent instructions in their Final Travel Documents. However, you should also keep an eye on www.gov.uk/foreign-travel-advice in case anything changes between then and the date you travel. We will advise you of any major changes.
  • We won’t ask you to complete a health declaration questionnaire before you travel, but if you develop any symptoms of COVID-19 within 72 hours of your planned departure, we ask you not to travel and to contact us immediately. We will do our best to amend your holiday accordingly to an alternative date. Lost monies should be reclaimed from your travel insurance. If anyone has had symptoms in the past 14 days, we may require proof of a negative test before travel.  
  • Look out for a persistent cough, raised temperature above 38˚C and a loss of taste or smell. For more information, visit www.nhs.uk/conditions/coronavirus-covid-19/symptoms/
Capacity adjustments and wellbeing strategy with all partners

 

Newmarket will be working with suppliers whose processes are focused on enhanced sanitisation, disinfection, and other deep-cleaning practices

  • We ensure appropriate social distancing is practised throughout the touring experience and at all attractions visited
  • We have adjusted tour capacity to meet safety and wellbeing requirements in each area
  • We have ensured thorough cleaning, with touring vehicles deep cleaned regularly. High touch areas and surfaces are receiving extra attention
  • Each customer will have a daily assigned seat
  • Hand-sanitiser will be required every time a customer boards a tour vehicle
  • Facial coverings will be required while on-board and in-tour
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