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Refunds are processed within 14 working days.

In the case of Ambassador Cruise Line and Fred. Olsen Cruise Line bookings, we act as agents on behalf of these cruise operators and therefore, we must wait for them to process a refund to us before we can pass that onto you.

If you need to contact us regarding a refund please email [email protected]. Please do not call us, as the team will be unable to assist.


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Tuesday 9:15am - 6:30pm
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Saturday 9am - 5pm
Sunday 10am - 4pm
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Tuesday 9am - 6:30pm
Saturday 9am - 5pm
Sunday 10am - 4pm