Payment and Booking Amendments

Payments, balance reminders, receipts, cancellations and managing your booking.

• Can I pay the outstanding balance of my booking online?

  If you have booked with us directly, you can pay your outstanding balance in full or in instalments, with your credit or debit card, through our secure, online booking management system, called 'Manage My Booking'.
  
  Click here to visit Manage My Booking.
  
  
  
  

• Will you remind me when I need to pay my balance?

  You will be sent a Payment Reminder email before your final balance is due. This email will contain a link to our online system ('Manage My Booking'), where you will be able to pay your outstanding balance online with your credit or debit card. 
  
  

• Do you send out receipts?

  An initial Confirmation of Booking is sent out by email when you book, and any changes made to your booking (such as purchasing optional excursions) will generate a revised confirmation. You will receive email confirmation of any balance payments made.

  In line with our sustainability values, all communication is via email.

• What do I do if I need to cancel my booking?

  If you need to cancel your booking, you can do so without telephoning us, by vising "My Booking" on our website (top right hand corner of the home page). Alternatively, contact us by email us at [email protected]. Cancellation charges will apply as detailed in our Terms and Conditions of Booking.

  You may cancel your booking or part of it once it has been confirmed.  If the cancellation results in a person travelling alone, a single room supplement is payable. The amount payable on cancellation depends upon when we receive your instructions - the more notice you give, the less we will charge. The different periods before departure date within which instructions are received and the amounts of cancellation charge (shown as a percentage of the total holiday price excluding insurance premium which is not refundable) are as follows, applicable to Newmarket Holidays tours. Cancellation charges for River Cruises and Ocean Cruises are different.

  Charge prior to Balance Due date* = Deposit and any amendment fees incurred
  Balance Due date - 56 days before departure = 35% or deposit paid (if greater than 35%)
  55 - 49 days before departure = 50%
  48 - 35 days before departure = 75%
  34 - 16 days before departure = 90%
  15 - 0 days before departure = 100%

  These cancellation terms may vary depending on the holiday you book and you should visit the relevant Booking Conditions.

• What do I do if my name is spelt wrong on my confirmation?

  It is important that the names and titles given on any travel documents match those on your passports exactly (we do not require middle names). Please check that the genders, salutations, first names and surnames of your party shown on your documentation match the passport information (middle names are not necessary). If they do not, you can correct the details online through our secure online booking management system ('Manage My Booking').
  
  Click here to visit Manage My Booking.
  
  If you're unable to access our online booking management system, please call our Customer Service team on 0330 160 7707 so that they can make the corrections for you.
  
  Amendments must be made as soon as possible, and we regret in some cases charges may be levied in accordance with our booking conditions. We cannot be held responsible should the airline charge you or refuse to carry you.

• How do I sign in to Manage My Booking?

  Signing in to 'Manage My Booking' is easy and secure. To sign in successfully you will need three things:
  
  1. Your six-character Booking Reference
  Your Booking Reference number should start with a letter, and look something like this: 
  
  F12345
  
  It can be found in the third line of your Booking Confirmation email, or to the right of the postal address near the top of the paper invoice if you received one through the post. (On paper invoices the Booking Reference is followed by a slash, a number, a dash and two or three letters. These are not part of your booking reference and are not needed when you sign in.) 
  
  2. The surname of the Lead Passenger
  This will be the surname given in the first line of your Booking Confirmation email, or at the top of the postal address on your paper invoice if you received one through the post. 
  
  If you have previously changed the surname of the Lead Passenger, either by telephone or through 'Manage My Booking' , please use the updated surname as given in the update Confirmation email or paper Invoice that you should have received. 
  
  The lead passenger will be listed as 'First Passenger', 'Passenger One' or 'Lead Passenger' inside 'Manage My Booking'. 
  
  3. The departure date of your holiday
  Your holiday Departure Date can be found in the second line of your Booking Confirmation email, or on the third line of the printed text in the 'Details of Invoice' panel on your paper Invoice if you received one through the post. 
  
  Please make sure that you enter all of these details completely and correctly before you click on the 'Sign In' button. 
  
  Click here to go to Manage My Booking.

• I have a special request for my holiday

  It is really important you let us know any information that may affect your holiday, especially any disabilities. You may also have a special request, such as informing us of a celebration, or a particular bed configuration or a high/low floor at the hotel. We recommend that you inform your Holiday Planner at the time of booking. If you book online and wish to add a special request after your booking is made, please email [email protected] stating your booking reference number. There is no need to call in this scenario.

• I want to change my holiday

  Amendments to holidays are possible in certain circumstances and are governed by our Booking Conditions, which you agreed too at the time of booking. Details, including amendment fees can be found here: https://www.newmarketholidays.co.uk/terms-and-conditions.

  In the first instance, we recommend that you email [email protected].

   

• I have a worldwide, further afield holiday and I want to upgrade my flights. Is this possible?

  It may be possible to upgrade your flights. As a group escorted tour operator, we purchase airline seats in bulk for a group, in economy class or airline equivalent. Because these are specifically negotiated fares, it may not be possible to upgrade and you should not rely on airline websites for guide prices.

  Should you wish to receive a quote for an upgrade, please email [email protected]. For holidays to the USA, South Africa and India we can revert back to you within 7 days. For all other destinations, quote times may take longer as we are reliant on the airline to provide quotes.

  Upgrade prices are subject to change and availability and the price is confirmed at the time of booking, rather than quoting.