Payments, balance reminders, receipts, cancellations and managing your booking
You can pay your outstanding balance in full or in instalments, with your credit or debit card, through our secure, online booking management system, called 'Manage My Booking'.
Click here to visit Manage My Booking.
Payments can also be made through the post by cheque, Banker's Draft, Credit or Debit Card, to:
The Newmarket Group
Surrey SM6 0BP
Cheques should be made payable to Newmarket Holidays Ltd. To make a payment over the telephone, please call our Customer Services Department on 0330 160 7707.
(Unfortunately you won't be able to pay your balance online if you booked through a Travel Agent.)
If you're receiving your booking details from us via email you will be sent a Payment Reminder email seven days before your final balance is due. This email will contain a link to our online booking management system ('Manage My Booking'), where you will be able to pay your outstanding balance online with your credit or debit card.
No reminder will be sent out for bookings managed through the post, but your final balance due date (marked "DUE") will appear in the bottom right corner of your Confirmation of Booking.
An initial Confirmation of Booking is sent out by email or post when you book, and any changes made to your booking (such as purchasing optional excursions) will generate a revised confirmation. If you received your confirmation by email you will also receive email confirmation of any balance payments made, but we do not send out receipts for balance payments for bookings confirmed by post unless requested to do so.
Contact us by telephone or email us at [email protected] immediately. We will ask a number of security questions when you call, to ensure that your cancellation is genuine, so please have all your booking details to hand. Cancellation charges will apply as detailed in our Terms and Conditions of Booking.
Due to heightened security, it has become extremely important that the names and titles given on any travel documents match those on your passports exactly. Please check that the genders, salutations, first names and surnames of your party shown on your documentation match the passport information (middle names are not necessary). If they do not, you can correct the details online through our secure online booking management system ('Manage My Booking').
Click here to visit Manage My Booking.
If you're unable to access our online booking management system, please call our Customer Services Department immediately on 0330 160 7707 so that they can make the corrections for you.
Amendments must be made as soon as possible, and we regret in some cases charges may be levied in accordance with our booking conditions. We cannot be held responsible should the airline charge you or refuse to carry you.
Signing in to 'Manage My Booking' is easy and secure. To sign in successfully you will need three things:
1. Your six-character Booking Reference
Your Booking Reference number should start with a letter, and look something like this:
It can be found in the third line of your Booking Confirmation email, or to the right of the postal address near the top of the paper invoice if you received one through the post. (On paper invoices the Booking Reference is followed by a slash, a number, a dash and two or three letters. These are not part of your booking reference and are not needed when you sign in.)
2. The surname of the Lead Passenger
This will be the surname given in the first line of your Booking Confirmation email, or at the top of the postal address on your paper invoice if you received one through the post.
If you have previously changed the surname of the Lead Passenger, either by telephone or through 'Manage My Booking' , please use the updated surname as given in the update Confirmation email or paper Invoice that you should have received.
The lead passenger will be listed as 'First Passenger', 'Passenger One' or 'Lead Passenger' inside 'Manage My Booking'.
3. The departure date of your holiday
Your holiday Departure Date can be found in the second line of your Booking Confirmation email, or on the third line of the printed text in the 'Details of Invoice' panel on your paper Invoice if you received one through the post.
Please make sure that you enter all of these details completely and correctly before you click on the 'Sign In' button.
Click here to go to Manage My Booking.
|Call us now on|
|0330 160 7700|
|Mon to Fri||9am - 5:30pm|
|Sat||9am – 2pm|
|Sun||10am – 2pm|
|Mon to Fri||9am - 4pm|