Flight Information

Terminal information, seat booking and arrival times.

• Help with Online Flight Check-In

  It is essential that you check-in online with your airline directly for all flights on your ticket (both your outbound flight from the UK and your inbound flights at the end of your trip). If you do not check-in online prior to departure, you may experience queues and the relevant airline may apply charges at the airport.

  Due to data protection regulations, we are unfortunately unable to complete online check-in for you as we cannot hold your personal passport details. However, we have collated the below useful information by airline which should help you complete your online check-in and obtain boarding passes for your flights.

  Simply scroll down to the airline you are flying with and follow the steps (all web links open in a new browser window so you will still be able to view this guidance at the same time).

  Please note: to check-in online for your flight, you will need your Airline Booking Reference (this is different from your Newmarket Holidays booking reference). Your Airline Booking Reference will be included under the 'Flights' section of your final travel documents which will be sent to you approximately seven days before departure.

  Before arriving at your departure airport, please ensure that you have your boarding passes ready for inspection (either in an electronic or paper format).

  We hope you find this information helpful and we are so looking forward to welcoming you on your holiday.

   

  AER LINGUS - online check-in is available from 48 hours prior to your flight departure time

  • Visit aerlingus.com
  • Click on 'Check In'
  • Enter the surname of the lead passenger on your booking
  • Enter your Aer Lingus Airline Booking Reference (you can find this under the 'Flights' section of your final travel documents - it is a combination of letters and is different from your Newmarket Holidays booking reference)
  • Once in your booking, follow the steps to check-in online - you’ll need to add passport information for every passenger on your booking
  • Please note: we include hold luggage on all bookings except our Christmas Markets tours
  • You can now print your Boarding Cards or download them digitally to your mobile device
  • If you are having any difficulty checking in online with Aer Lingus, you can check-in at your departure airport but Aer Lingus may charge a fee for this (payable at the airport) and you may encounter longer queues than those who have checked-in online
  • For further help with online check-in for Aer Lingus flights, please visit Aer Lingus' check-in information page

   

  AIR MALTA - online check-in is available from 24 hours prior to your flight departure time

  • Visit airmalta.com/en-at
  • Click on 'Manage' and then 'Check in', then on the next page click 'Check in' again 
  • Select which airport you will be departing from and click 'Continue'
  • Enter your Air Malta Airline Booking Reference (you can find this under the 'Flights' section of your final travel documents - it is a combination of letters and numbers and is different from your Newmarket Holidays booking reference)
  • Enter the surname of the lead passenger on your booking
  • Once in your booking, follow the steps to check-in online - you’ll need to add passport information for every passenger on your booking
  • Please note: we include hold luggage on all bookings except our Christmas Markets tours
  • You can now print your Boarding Cards or download them digitally to your mobile device
  • If you are having any difficulty checking in online with Air Malta, you can check-in at your departure airport but Air Malta may charge a fee for this (payable at the airport) and you may encounter longer queues than those who have checked-in online
  • For further help with online check-in for Air Malta flights, please visit Air Malta's check-in information page

   

  BLUE ISLANDS - online check-in is available from 48 hours prior to your flight departure time

  • Visit blueislands.com
  • Click on 'Online Check In'
  • Read the Dangerous Goods Confirmation and tick the box
  • Enter your Blue Islands Airline Booking Reference (you can find this under the 'Flights' section of your final travel documents - it is a combination of letters and numbers and is different from your Newmarket Holidays booking reference)
  • Enter the surname of the lead passenger on your booking
  • Once in your booking, follow the steps to check-in online - you’ll need to add passport information for every passenger on your booking
  • Please note: we include hold luggage on all bookings except our Christmas Markets tours
  • You can now print your Boarding Cards or download them digitally to your mobile device
  • If you are having any difficulty checking in online with Blue Islands, you can check-in at your departure airport but Blue Islands may charge a fee for this (payable at the airport) and you may encounter longer queues than those who have checked-in online
  • For further help with online check-in for Blue Islands flights, please visit Blue Island's check-in information page

   

  BRITISH AIRWAYS - online check-in is available from 24 hours prior to your flight departure time

  • Visit ba.com
  • Click on 'Manage' (if on a computer desktop) or 'Check in' (if on your mobile device)
  • Enter your British Airways Airline Booking Reference (you can find this under the 'Flights' section of your final travel documents - it is a combination of letters and numbers and is different from your Newmarket Holidays booking reference)
  • Enter the surname of the lead passenger on your booking
  • Once in your booking, follow the steps to check-in online - you’ll need to add passport information for every passenger on your booking
  • You can opt to pay British Airways directly for specific seat selection should you wish, or alternatively you can skip this step and you’ll be allocated seats by British Airways
  • Please note: we include hold luggage in all bookings except our Christmas Markets tours
  • You can now print your Boarding Cards or download them digitally to your mobile device
  • If you are having any difficulty checking in online with British Airways, you can check-in at the airport 2.5 hours before departure for no extra cost, however you may encounter longer queues than those who have checked-in online
  • For further help with online check-in for British Airways flights, please visit British Airways' check-in information page

   

  EASYJET - online check-in is available from 30 days prior to your flight departure date

  Watch our 'how to' video, or follow the steps below

  • Visit easyJet.com
  • Click on 'Check In' (in the top right-hand corner if on a desktop computer) or 'Sign In' (if on a mobile device)
  • Select 'No account or easyJet holidays booking'
  • Enter the surname of the lead passenger on your booking
  • Enter your easyJet Airline Booking Reference (you can find this under the 'Flights' section of your final travel documents - it is a combination of letters and numbers and is different from your Newmarket Holidays booking reference)
  • Once in your booking, follow the steps to check-in online - you’ll need to add passport information for every passenger on your booking
  • You can opt to pay easyJet directly for specific seat selection should you wish, or alternatively you can skip this step and you’ll be allocated seats by easyJet
  • Please note: we include hold luggage on all bookings except our Christmas Markets tours
  • You can now print your Boarding Cards or download them digitally to your mobile device
  • If you are having any difficulty checking in online with easyJet, you can check-in at the airport 2.5 hours before departure for no extra cost, however you may encounter longer queues than those who have checked-in online
  • For further help with online check-in for easyJet flights, please visit easyJet's check-in information page

   

  JET2 - online check-in is available from 28 days prior to your flight departure date

  • Visit jet2.com
  • Enter your Jet2 Airline Booking Reference (you can find this under the 'Flights' section of your final travel documents - it is a combination of letters and numbers and is different from your Newmarket Holidays booking reference)
  • Enter the surname of the lead passenger on your booking
  • Select the flight departure date using the calendar
  • Once in your booking, follow the steps to check-in online - you’ll need to add passport information for every passenger on your booking
  • You can opt to pay Jet2 directly for specific seat selection should you wish, or alternatively you can skip this step and you’ll be allocated seats by Jet2
  • Please note: we include hold luggage on all bookings except our Christmas Markets tours
  • You can now print your Boarding Cards or download them digitally to your mobile device
  • If you are having any difficulty checking in online with Jet2 you can check-in at the airport 2.5 hours before departure for no extra cost, however you may encounter longer queues than those who have checked-in online
  • For further help with online check-in for Jet2 flights, please visit Jet2’s check-in information page

   

  KLM Royal Dutch Airlines - online check-in is available from 30 hours prior to your flight departure time

  • Visit klm.co.uk/check-in
  • Ensure 'ticket number or booking code' is selected
  • Enter your KLM Airline Booking Reference (you can find this under the 'Flights' section of your final travel documents - it is a combination of letters and numbers and is different from your Newmarket Holidays booking reference)
  • Enter the surname of the lead passenger on your booking
  • Enter your KLM flight number (this starts with KL and can be found on your confirmation invoice or final travel documents)
  • Once in your booking, follow the steps to check-in online - you’ll need to add passport information for every passenger on your booking
  • You can opt to pay KLM directly for specific seat selection should you wish, or alternatively you can skip this step and you’ll be allocated seats by KLM
  • Please note: we include hold luggage in all bookings except our Christmas Markets tours
  • You can now print your Boarding Cards or download them digitally to your mobile device
  • If you are having any difficulty checking in online with KLM, you can check-in at the airport 2.5 hours before departure for no extra cost, however you may encounter longer queues than those who have checked-in online
  • For further help with online check-in for KLM flights, please visit KLM's check-in information page

   

  LOGANAIR - online check-in is available from 96 hours prior to your flight departure time

  • Visit loganair.co.uk
  • Read the information and tick the box at the bottom of the page to proceed
  • Enter the surname of the lead passenger on your booking
  • Enter your Loganair Airline Booking Reference (you can find this under the 'Flights' section of your final travel documents - it is a combination of letters and is different from your Newmarket Holidays booking reference)
  • Once in your booking, follow the steps to check-in online - you’ll need to add passport information for every passenger on your booking
  • Please note: we include hold luggage in all bookings except our Christmas Markets tours
  • You can now print your Boarding Cards or download them digitally to your mobile device
  • If you are having difficulty checking in online with Loganair, you can check in at the airport 2.5 hours before departure for no extra cost, however you may encounter longer queues than those who have checked-in online
  • For further help with online check-in for Loganair flights, please visit Loganair's check-in information page

   

  LUFTHANSA - online check-in is available from 23 hours prior to your flight departure time

  • Visit Lufthansa.com
  • Click on 'Check-in' 
  • Enter your Lufthansa Airline Booking Reference (you can find this under the 'Flights' section of your final travel documents - it is a combination of letters and numbers and is different from your Newmarket Holidays booking reference)
  • Enter the first name and surname of the lead passenger on the booking
  • Once in your booking, follow the steps to check-in online - you’ll need to add passport information for every passenger on your booking
  • Please note: we include hold luggage in all bookings except our Christmas Markets tours
  • You can now print your Boarding Cards or download them digitally to your mobile device
  • For further help with online check-in for Lufthansa flights, please visit Lufthansa's check-in information page

   

  NORWEGIAN - online check-in is available from 48 hours prior to your flight departure time

  • Visit norwegian.com
  • Complete the section under ‘I have a booking reference’
  • Enter your Norwegian Airline Booking Reference (you can find this under the 'Flights' section of your final travel documents - it is a combination of letters and numbers and is different from your Newmarket Holidays booking reference)
  • Enter the surname of the lead passenger on your booking
  • Once in your booking, follow the steps to check-in online - you’ll need to add passport information for every passenger on your booking
  • You can opt to pay Norwegian directly for specific seat selection should you wish, or alternatively you can skip this step and you’ll be allocated seats by Norwegian
  • Please note: we include hold luggage on all bookings except our Christmas Markets tours
  • You can now print your Boarding Cards or download them digitally to your mobile device
  • If you are having any difficulty checking in online with Norwegian you can check-in at the airport 2.5 hours before departure for no extra cost, however you may encounter longer queues than those who have checked-in online
  • For further help with online check-in for Norwegian flights, please visit Norwegian’s check-in information page

   

  PEGASUS

  Pegasus Airlines, typically flying to Turkey, do not have an online check-in facility. You should proceed to your departure airport and check in at the airport check-in counter. You will simply need your passport and flight reference number (which can be found on your Final Travel Documents) to check in.

  RYANAIR

  Watch our 'how to' video, or follow the steps below (note, there are two potential email addresses to use when checking-in with Ryanair. Please try both, which are listed below)

  • If you want to pre-book seats with Ryanair in advance, online check-in opens 30 days before departure. Should you not choose to pay to pre-book seats for your flight, online check-in opens 24 hours before departure.
  • Visit https://www.ryanair.com/gb/en/manage-my-booking
  • Click on ‘My bookings’ and complete the section under ‘No account? Check in here’
  • Enter your Ryanair Airline Booking Reference (you can find this under the 'Flights' section of your final travel documents - it is a combination of letters and numbers and is different from your Newmarket Holidays booking reference)
  • Enter either of following unique email address: [email protected] (depending on when you booked, you may need to use: [email protected])
  • Click ‘Go’ and on the next screen click ‘Check-In’
  • Once in your booking, follow the steps to check-in online - you’ll need to add passport information for every passenger on your booking
  • Please note: we include hold luggage on all bookings except our Christmas Markets tours
  • You can now print your Boarding Cards or download them digitally to your mobile device
  • If you are asked to complete an online verification procedure please follow the instructions - you may be required to pay Ryanair a small fee for this or you can complete check-in at the airport free of charge (for which we recommend you arrive three hours in advance of you flight departure time)
  • If you need to make any changes to your booking before departure please note that Ryanair requests the online verification to be completed to allow these changes to go ahead
  • If you are having any difficulty checking in online with Ryanair you can check-in at the airport, however Ryanair will charge a per person fee for airport check-in (unless you have been asked to complete online verification as per above) and you may encounter longer queues than those who have checked-in online
  • For further help with online check-in for Ryanair flights (including details of the fees applicable for checking in at the airport), please visit Ryanair’s check-in information page.
  • You can also call our dedicated helpline on 0203 137 0371.

   

  TUI - online check-in is available from 48 hours prior to your flight departure time

  • Visit tui.co.uk
  • Click on 'Manage My Booking’ and then 'Flight Check in'
  • Enter your TUI Airline Booking Reference (you can find this under the 'Flights' section of your final travel documents - it is a combination of letters and numbers and is different from your Newmarket Holidays booking reference)
  • Enter the surname of the lead passenger on your booking as well as your departure date
  • Once in your booking, follow the steps to check-in online - you’ll need to add passport information for every passenger on your booking
  • You can opt to pay TUI directly for specific seat selection should you wish, or alternatively you can skip this step
  • Please note: we include hold luggage on all bookings except our Christmas Markets tours
  • You can now print your Boarding Cards or download them digitally to your mobile device
  • If you are having any difficulty checking in online with TUI, you can check-in at the airport 2.5 hours before departure for no extra cost, however you may encounter longer queues than those who have checked-in online
  • For further help with online check-in for TUI flights, please visit TUI's check-in information page

   

  TURKISH AIRLINES - online check-in is available from 24 hours prior to your flight departure time

  • Visit turkishairlines.com
  • Click on 'Check In/Manage My Booking'
  • Enter your Turkish Airlines Booking Reference (you can find this under the 'Flights' section of your final travel documents - it is a combination of letters and numbers and is different from your Newmarket Holidays booking reference)
  • Enter the surname of the lead passenger on your booking
  • Once in your booking, follow the steps to check-in online - you’ll need to add passport information for every passenger on your booking
  • Please note: we include hold luggage on all bookings except our Christmas Markets tours
  • You can now print your Boarding Cards or download them digitally to your mobile device
  • If you are having any difficulty checking in online with Turkish Airlines, you can check-in at your departure airport but Turkish Airlines may charge a fee for this (payable at the airport) and you may encounter longer queues than those who have checked-in online
  • For further help with online check-in for Turkish Airlines flights, please visit Turkish Airline's check-in information page

   

  VUELING - online check-in is available from 24 hours prior to your flight departure time

  • Visit vueling.com/en
  • Click on 'Online Check In' and select the tab called 'Origin/Destination'
  • Enter your Vueling Airline Booking Reference (you can find this under the 'Flights' section of your final travel documents - it is a combination of letters and numbers and is different from your Newmarket Holidays booking reference)
  • Enter the destination airport of your flight and the date of travel, then click 'Go'
  • Once in your booking, follow the steps to check-in online - you’ll need to add passport information for every passenger on your booking
  • Please note: we include hold luggage on all bookings except our Christmas Markets tours
  • You can now print your Boarding Cards or download them digitally to your mobile device
  • If you are having any difficulty checking in online with Vueling, you can check-in at your departure airport but Vueling may charge a fee for this (payable at the airport) and you may encounter longer queues than those who have checked-in online
  • For further help with online check-in for Vueling flights, please visit Vueling's check-in information page 

   

  WIZZ AIR - online check-in is available from 48 hours prior to your flight departure time

  • Visit wizzair.com
  • Click on 'Check In'
  • Enter your Wizz Air Airline Booking Reference (you can find this under the 'Flights' section of your final travel documents - it is a combination of letters and numbers and is different from your Newmarket Holidays booking reference)
  • Enter the surname of the lead passenger on your booking
  • Once in your booking, follow the steps to check-in online - you’ll need to add passport information for every passenger on your booking
  • You can opt to pay Wizz Air directly for specific seat selection should you wish, or alternatively you can skip this step and you’ll be allocated seats by Wizz Air
  • Please note: we include hold luggage on all bookings except our Christmas Markets tours
  • You can now print your Boarding Cards or download them digitally to your mobile device
  • If you are having any difficulty checking in online with Wizz Air, you can check-in at your departure airport but Wizz Air will charge a fee for this (payable at the airport) and you may encounter longer queues than those who have checked-in online
  • For further help with online check-in for Wizz Air flights, please visit Wizz Air’s check-in information page

   

   

• Can I book my flight seat in advance?

  For long-haul holidays, seating in economy class cannot be pre-booked until very close to departure, given the nature of our competitive fare arrangements with our airline partners. Once you receive your final travel documents, some airlines will permit you to allocate your seats for a cost, payable directly to the airline. The procedure for doing this will vary between airlines, but will be clearly shown on your documents. We cannot do this for you and must be done directly with the airline.

  For UK and European short-haul holidays, you may be able to pre-book your seats directly with your airline (there will be a charge for doing so) when we supply you with your flight reference number. In some cases we will SMS you (if we have your mobile number) your flight reference number, otherwise your flight reference number will be available when we send you your final travel documents, approx 7-10 days before your departure date.

• Which terminal will I be flying from?

  You will receive details of the terminal you are flying from with your final travel documents, which are sent approximately one week prior to your date of departure. Alternatively, you can visit the websites below to find out which terminal different flights normally depart from. 
  
  London Gatwick Airport
  
  London Heathrow Airport
  
  Manchester Airport
  
  There are only a few UK airports that have more than one departure terminal, so if your airport is not on this list, you will simply need to proceed to that airport's 'Departures'.

  For customers departing from London Gatwick with easyJet, please note that easyJet operates from both the North and the South terminal. The information we provide at the time of booking and when we send your departure documents is the information to the best of our knowledge at the time. However, due to their size at this airport, easyJet may change the departing or arriving terminal at short notice.

• What time should I arrive at the airport/station for my flight/Eurostar?

  For Domestic and European holidays, the recommended check-in time is two hours before your flight. For Transatlantic and other Long-haul destinations, you should check in three hours before your flight. If you are travelling by Eurostar, check in will be one hour before departure.

• I am flying on a worldwide, long-haul holiday. When will my flight reference be ready for me to pre-book my seats?

  As an escorted touring company, Newmarket Holidays purchase flight seats from long-haul airlines (eg Virgin Atlantic, KLM and Kenya Airways) as a group. This means that your individual flight reference number will be available to you approx. 2 weeks before your scheduled departure date. We are unable to source this any earlier. Once your airline flight reference is available, this will be sent to you with your Final Travel Documents. At this point, you will be able to log onto the airline directly and pay any associated costs to them for pre-booking seats. The point where you can pre-book your seats varies between airlines. As examples, with Virgin Atlantic, this can be actioned approximately 3 weeks before travel. With British Airways, they do not permit pre-booking of seats until around 3 days before departure due to the nature of group fare rules. 

• Can I upgrade my flight to Premium Economy or Business Class for a long-haul holiday?

  This is possible in certain circumstances. As a group escorted tour operator, we buy seats in blocks for our travelling group. This means our holidays are competitively priced, as we source very good rates with our airline partners. Should you wish to upgrade, we would be deviating your booking away from the group economy fare, to a different fare type. This means the difference between the original economy fare quoted (part of our group) and the new upgraded fare will likely be greater than you may expect. You should not compare fares on airline websites, as these are not reflective of the arrangement we have with airlines.

  We can quote upgrade rates for flights with Virgin Atlantic, Air Canada and Malaysia Airlines within 5 days. All other upgrade requests are submitted to the airline for quoting and can take up to two weeks to come back.

  Upgrades are not permitted within 6 weeks of departure.