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Senior Long Haul Product Manager

Senior Long Haul Product Manager

Full-time, Permanent (35 hours per week)

The role

Reporting to the Long Haul Product Director this is a multi-faceted role: the incumbent will closely support the Long Haul Product Director in all aspects of running the team and deputise for them in their absence.

At a strategic level key areas of focus for this role include improving efficiency and supporting the optimisation of yields across all Newmarket Holidays products, as well as assisting with coaching and mentoring the broader long haul team.

At a more day to day level the role will also be responsible for ensuring that long haul sells strongly throughout the sales’ cycle and operates profitably within budget, as well as the development of new long haul product types to meet strategic goals and customer needs. The role will also focus on delivering to customer expectations, both in constantly re-evaluating the product we sell and improving the service delivery across the long haul product range.

What I do

  • Directly support/deputise for the Long Haul Product Director, driving strategy and making all necessary decisions in their absence
  • Attend weekly Leadership team meetings and contribute to and give presentations as required
  • Drive efficiency through technology improvements and process changes, with a direct focus on delivering optimal margins.
  • Lead the yield management process across the long haul team, and work closely with other product teams to improve the overall Newmarket Holidays performance.
  • Constantly monitor and improve the service scores of the long haul product.
  • Market aware – constantly on the lookout for new ideas and new trends in the market
  • Develop and contract new products
  • Ensure that holidays have been loaded for sale accurately, are marketed on and offline correctly, and are operated to a high and profitable standard
  • Develop and maintain excellent working relationships with suppliers
  • Sort issues quickly and effectively
  • Line manage and coach the Long Haul Product Manager and Long Haul Operations, Duty & Crisis Manager
  • Implement processes to enable the team to work quicker, cheaper and more accurately
  • Participate in the on call duty rota.

Who I am

  • Passionate about travel
  • Highly knowledgeable about the travel industry with a good network of contacts
  • Proven Product management experience in a number of different holiday types
  • B2C experience - great knowledge and success in customer attraction, acquisition and retention
  • Proven commercial and customer decision making ability
  • Highly self-motivated with a real desire to achieve
  • Excellent organisational skills and the ability to prioritise a demanding workload
  • Constantly looking to improve what we do with a dedication to quality and customer service
  • Team player with exceptional communication skills
  • Experience of managing and motivating a team
  • Confident presentation skills and able to influence and manage relationships at Senior level
  • Able to drive and be prepared to travel as necessary for product research, site inspections, contracting etc.
  • Excellent negotiator who understands the balance required between quality and price
  • Able to work on several projects and tasks at once, sometimes under pressure and to tight deadlines, without sacrificing attention to detail
  • Flexible approach to working and adaptable to changing priorities as demands dictate
  • Sound knowledge of Microsoft Office including Excel

Who I work with

  • All Newmarket teams
  • Other product managers
  • Third parties including suppliers, tourist boards etc

How I work

  • Empathetically and professionally providing a high level of service delivery
  • Committed to upholding professional standards and act as a service role model for others
  • Demonstrate passion and approach all tasks in an enthusiastic way
  • Think about the customer in all decisions
  • Self-motivated and self-aware – recognising own development needs and committed to personal growth
  • Enthusiastically and dynamically maintaining high levels of accuracy
  • Driven by and able to balance excellent sales, revenue, profit and quality
  • With integrity and sincerity
  • With passion and flair setting high standards of professionality
  • Am able to take direction as well as showing initiative
  • Come up with solutions when presented with problems
  • Take responsibility for own actions & own up to mistakes
  • Collaborate at all levels
  • Embrace change
  • Work well under pressure
  • Have a flexible attitude, taking on ancillary tasks as and when required in a good-natured way
  • Help in creating a can-do environment where assisting the rest of the team is a given
  • Participate in and be on the duty rota.
  • Any other reasonable tasks that need to be done in order to ensure the smooth running of the Company

Tasks

  • Research & develop new product genres in line with company strategy
  • Research & develop new products
  • Capitalise on new product opportunities
  • Attend weekly Leadership team meetings and contribute to and give presentations as required
  • Source and negotiate with accommodation providers, DMCs and other suppliers
  • Ensure that allocations and supplies are negotiated on the most commercial terms possible
  • Cost holidays for loading by PI on to relevant business systems
  • Acquire tactical offers to utilise in marketing campaigns and funding for those campaigns
  • Line management of the Long Haul Product Manager and Long Haul Operations, Duty & Crisis Manager: 1FTs, holidays and attendance, performance management, professional development, L&D etc
  • Ensure copy, content and rates on all marketing material including the website is accurate and reflects the product fairly
  • Regularly monitor costs and sales to maximise revenue and profitability
  • Sort out day to day questions and issues that arise with suppliers etc. and internal queries
  • Ensure that the products are operating as they should.
  • Regularly check Reevoo scores and TM reports taking swift and appropriate action when problems or quality issues are identified
  • Liaise with Customer Relations about complaints actioning any changes required to improve the product
  • Attend travel shows and supplier meetings
  • Prepare and deliver product training for SCS and other teams as required
  • Source suitable photography when required
  • Be on the on call duty rota and carry out shifts according to the rota or as needed
  • Any other reasonable tasks that need to be done in order to ensure the smooth running of the Company

 

If you have any questions about this role, please email christine.shervington@newmarketholidays.co.uk.

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