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Customer Service Executive

Customer Service Executive

Permanent role, office based (home based max. 1 day p/w).

£17,000 - £24,000

The role

To act as the first point of contact for our customers, post-sale, providing exemplary customer service at all times, on the telephone, via web chat, email or other correspondence.

What I do

  • Deliver an effective and enjoyable customer service experience for our customers
  • Share with our customers a passion for travel and a knowledge of the destinations in order to add value to the overall customer experience
  • Escalate and share issues as they arise to ensure that potential problems are identified and solutions found
  • Take ownership of accessing information from a variety of sources to respond effectively to customer enquiries and providing solutions as necessary
  • Provide administrative support when required to the Operations team
  • Take on the role of Sales Executive during busy periods and at weekends motivated by the desire to turn every sales opportunity into a booking to deliver high sales and conversion targets for the team
  • Take a flexible approach to take on other tasks for myself to cover busy periods within the team or helping out in other parts of the business to cover business critical needs

Who I am

  • Customer focused
  • Articulate with an excellent telephone manner
  • Able to work well under pressure and deliver excellent standards of customer service
  • Exceptional listening skills
  • Highly organised, able to multi task and flexible to meet changing priorities as the need dictates
  • Able to assimilate a number of tasks, adhere to strict deadlines and work methodically
  • High level of accuracy and attention to detail
  • Excellent communication skills and an ability to collaborate with people across the company
  • Empathetic team player with a strong can do attitude
  • High level of product and operational knowledge
  • Proven track record of delivering excellent customer service
  • Genuine interest and passion for the travel service industry

Who I work with

  • SCS team
  • Finance team
  • Product teams(s)
  • Tech Support
  • Sales team

How I work

  • Empathetically and professionally providing a high level of customer service
  • Committed to upholding professional standards with a passion for excellence
  • Demonstrate passion and approach all tasks in an enthusiastic way
  • Displays integrity and is sincere in own behaviour and in dealings with others
  • Take responsibility for own actions
  • Comes up with solutions when presented with problems
  • Inspires confidence
  • Collaboratively at all levels
  • Embrace change
  • Independently and use your own initiative when required
  • Aware of the importance of what I’m doing for the business
  • Approachable, personable and friendly


If you have any questions about this role, please email

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