Chief Customer Officer
Full-time, permanent opportunity
Amazing opportunities like this don’t present themselves often, so we’re really excited to share this one this with you.
This brand new senior management opportunity puts the customer at the heart of our business strategy. Our Chief Customer Officer will strategically lead the overall customer proposition across Newmarket Holidays. Reporting directly to the CEO, the successful applicant (could that be you?) will be responsible for:
This is a strategic role where you will champion the customer, both internally and externally, throughout the entire Newmarket Holidays’ business, balancing customer needs with business requirements and presenting a compelling case for internal change and improvement. You’ll be accountable for leading, coaching and mentoring key stakeholders across the business, with particular focus on customer facing areas. We’re looking for someone to challenge the status quo and work collaboratively with all of our teams, internally and externally, including suppliers and partners, to improve the way we deliver our customer experience at every possible touchpoint – acquisition, pre-sale, in-resort, post-travel, online and offline.
Working closely with our senior management team and broader business to deliver consistent and amazing customer experiences by driving the productivity, performance and customer-centric thinking. The result should be a clear customer understanding across all areas of the business, in addition to the delivery of a ‘best in class’ customer experience resulting in improved conversion, higher service scores and increased customer retention.
If you’ve read this far, we’re guessing you’re interested! If the following statements describe you, we’re really keen for you to get in touch…
We said it was a great opportunity, didn’t we?! And as if that weren’t enough, we’re also offering a competitive salary and benefits package, plus the opportunity to work with a fantastic team of people at our offices in the heart of Wallington (Surrey).
If you have any questions about this role, please email email@example.com.
To apply, all you need to do is send us your CV. Click the button below now to get started.