Passports and visas
When travelling to the USA, British citizens require passports with an integrated chip (shown on the front by a small rectangular symbol beneath the word PASSPORT), valid beyond the return date from the USA. Visas are not normally required for entry, but visitors must apply for an ESTA online with US Immigration at least 72 hours before departure at www.cbp.gov/esta . The current charge is $14 for British Citizens. British subjects and anyone who has a criminal record or has ever been arrested should consult the US Embassy as a visa may be required. Note too that if you have visited Iran, Iraq, Sudan, Syria, Libya, Somalia or Yemen since March 2011, or have dual nationality with any of these countries, you do require a US visa and cannot travel on the Visa Waiver Program.
Foreign Office travel advice
Visit www.gov.uk/foreign-travel-advice to find out the latest Foreign And Commonwealth Office travel advice for your holiday destination, as well as information about passports and visas.
Hotel transfer times
The transfer time from the airport to your hotel is approximately 45 minutes.
Smoking is not permitted on any coach forming part of your holiday; regular stops will be made though for your comfort en route. The majority of hotels in North America are non-smoking throughout including in all bedrooms. In general smoking outside is acceptable, but do look out for signs prohibiting this close to public entrances or bus stops.
Gratuities are a way of life in North America, and it is generally accepted that they form part of a person's earnings. The customary gratuity for a coach driver or Tour Manager is about $5 per person per day. It is normal to tip 15-20 per cent of the bill for a taxi or in a restaurant, and to leave a dollar or so per drink in a bar.
On your flight
All outbound flights depart and arrive on the same day. All return flights leave in the evening and land in the UK the next day. On-board meals will usually include lunch and a snack on outward flights, and dinner and breakfast on flight home. Soft drinks are complimentary, but some airlines will charge for alcoholic drinks.
Casino age restrictions
Local laws stipulate that that there must be at least one person aged 21 or over occupying each room booked. Casino floors cannot be entered by under 21s unless they are accompanied by an adult aged over 21.
You are permitted to take one suitcase per person on the aircraft, which should not exceed 23kg.
Sightseeing flights by helicopter are weight controlled and balanced. Please contact us if you wish to book a helicopter flight and your bodyweight exceeds 250lb. (In such cases, a seat may have to be left empty, and some companies may charge a premium.)
If you have notified us of any special requirements, please check that they have been noted and acknowledged. This is especially important with any dietary needs you may have.
The majority of our tours involve a certain amount of walking, including a short walk from the coach stop to the town, attraction or venue you're visiting. If you are bringing a wheelchair, please let us know at the time of booking so that appropriate arrangements can be made.
Occasionally, for operational reasons, we may have to change the order of the excursions on your holiday. The final day-by-day itinerary will be confirmed on your Final Travel Documents, which you will receive approximately three weeks prior to your departure.
Palm Springs Aerial Tramway Closure - 9th and 23rd September 2018 departures
The Palm Springs Aerial Tramway will be closed due to annual maintenance in September and early October. As a result, we have withdrawn the Palm Springs and Aerial Tramway optional excursion for the above tour departures. We will be replacing this optional excursion with an included full-day excursion to Santa Monica and Hollywood at no additional cost. This excursion will replace the visits to Santa Monica on Day Five and Hollywood on Day 13, giving you longer to enjoy these iconic destinations.
Changes to your hotels
Should circumstances require, we reserve the right to accommodate you in alternative hotels, of a similar standard, nearby. Full details of your hotels will be sent with your Final Travel Documents.
Standard hotel rooms in North America will contain one or two double- or queen-sized beds, and it is not possible to add extra beds to the room. Parties consisting of more than two travellers, but who have only booked one room, will be expected to make use of the two beds provided. If this is a concern, you may wish to consider booking more than one room for your group.