- This was a disappointing trip from start to finish. The seats for the show (The Lion King) were not issued until we were nearly at the theatre, giving us no chance to complain. I paid the second highest price so expected seats in the back stalls. Instead we had to climb 89 stairs (we are in our 70s and my husband has cancer) up to the 'Grand Circle' (which had nothing 'grand' about it). We then sat through a magnificent show that was ruined by ill-mannered and noisy kids - not Newmarket Holidays' fault, I admit, but it just added to the annoyance that we were already feeling at the climb up to our seats. We were then taken to the Park Inn at Heathrow, where we anticipated a 'dinner dance' - our generation knows exactly what to expect from a 'dinner dance', and it is not a rubbish buffet followed by a disco. It should have been a served meal, with soft music throughout, and followed by a ballroom dance to live music. All but about 5 people left on seeing the disco being set up. We had to wait 10 minutes for rolls to eat with our buffet of overcooked salmon and pork in watery gravy with overcooked vegetables, and then wait 25 minutes for the desserts to be replenished. One expects better from a 4* hotel. Next morning on using the shower, it leaked all over the bathroom floor - we reported this when we came down for breakfast.
This whole event was a complete rip-off.
Published on: 26 April 2017
We are very sorry that you were disappointed with this London Theatre Dine and Dance trip. I have passed your comments to our Customer Relations Department who will investigate the points you raise and reply directly within 28 days.