- The driver on the coach gave us a tour of London. The guide on the bus just sat in front, there was no interest from her for the passengers or the temperature on the coach. Not once did she come up to passengers to ask how they were. My mum smelled alcohol on her when she came near her at some point. I felt embarrassed. The coach took 4 hours to get from Cambridge to London, which was not mentioned in the brochure. There was no meal arranged at the hotel when we arrived. The hotel was at the back of beyond, NOT in the area specified in the brochure. We arrived extremely late at the hotel, and ended up eating a takeaway at 11am, as this was the main meal on the day for us. Generally, we spent very little time at the attractions, and most of the time on the coach, which considering it was only a trip to London, seems very unsatisfactory. I liked the Flower Show, but if I ever go again, it will not be with Newmarket Holidays. When my friend complained, she received a letter back saying that NH do their best to provide quality for low price, there was no real addressing of the specific issues highlighted, which makes me think NH are not committed to improving anything, they will just carry on as before, therefore I will think very carefully before I spend my money with NH next. I will recommend it only to patient people who don't mind poor quality service.
Published on: 06 September 2014