Indian Queens Single traveller
- Potentially excellent. But our guide, though very pleasant, did not seem to be aware of the need to anticipate what would help to put clients completely at ease in an unknown environment. Extra information, freely given and not extracted with difficulty at a client's request. Eg - exactly how to use trams, specific trams needed between hotel and eg Old Town Square in Prague. Specific, local information - handed out on a sketch map? I discovered, on my last day in Prague, that the best route by foot to the Old Town was along the River Danube. But not before I had negotiated a couple of exhausting walks through streets with the help of the map provided which was not easy to follow. (Language.) We should have been given more specific information about restaurants near the hotel. Again - a sketch map handed out? The guide did not allow for the fact that some people might not be as fit as she is - and distances which she described as 'not far' were often quite a good way! Also, you might think it useful to look again at the timing of events in Budapest. After the morning castle tour, we were given 3 hours for lunch in an area which offered little in the way of places to sit back and relax - streets of tall buildings and few obvious restaurants. Then after the boat trip at 4 pm, we got back to the hotel with very little time left to get ready for the evening folklore evening! Perhaps the boat trip could be a little earlier? Lastly, the guide did not deal well with my request for info about the Lipizzaner Riding School in the best way. Surely a simple phone call to them would have been the simplest way? But she took me on one of her forced marches to the School so I could find out myself - rushing through Vienna in our lunch break - so in fact I did not even have time for lunch. Other people were also interested in this - maybe some info could be ready, available for people in future? And I do not wish to be unkind about our guide, as she was well-meaning and pleasant, but she should really not respond to a question by saying "I told you that three times already"! I found it quite funny actually, outrageous, but funny. Perhaps she has little experience of how to be pro-active about providing nitty gritty information to help clients orientate themselves. Or the sheer value of hand-outs which give clients information to digest at leisure. I was happy to see the three cities, but somehow, this was in spite of, not because of our guide. I shall go back to Travelsphere in future. Here the Tour Managers meet you in England, fly out with you, and become an integral part of your holiday, joining in everything in a friendly, outgoing way, providing useful sheets of information, making sure they are contactable at all times in case of emergency, and creating an enjoyable sense of family or community within the group. And contributing to the fun.
Published on: 07 November 2016